expired credit card

This topic contains 2 replies, has 2 voices, and was last updated by  Stiofan O’Connor 4 years, 9 months ago.

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  • March 24, 2020 at 2:30 pm #536491

    Mike Stevens
    Full Member
    Post count: 17

    Hi guys

    You sent me a billing reminder a month ago, but my card since expired. You never told me the subscription had expired.

    I’m trying to update card details but I get an error ‘no such customer’.

    Can you help?

    March 24, 2020 at 2:32 pm #536492

    Mike Stevens
    Full Member
    Post count: 17
    This reply has been marked as private.
    March 24, 2020 at 3:41 pm #536517

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hey Mike,

    Glad you got it resolved!

    We don’t actually send out expired card notifications, that must have been from Stripe, the payment processor.

    Thanks,

    Stiofan

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