Fail to send email to the customer.

Hi James,

Thanks for your message. We’ll need to troubleshoot this using a 3rd party email log plugin. Could you install it and let us know what errors you’re getting?

Thanks!

And what does the email log plugin say about that event?
Was an event created?

And was the email sent to / received by the customer? And a copy to the admin?

If the emails show up in the log, but are not received (even in SPAM), then it is usually a hosting related issue.

At any rate, if the error is persistant, and the log says the email was created, I would ask:

Are other email being created but not sent out / received?
If so, then these are good reasons to contact the host about the issue.
Other things the host might be sensitive about:
Have you already set a domain email like [email protected]?
Are you already using a delivery service like SMTP or other 3rd party delivery?

We can take a look at your settings, just send over your site details in a private reply so we can do that.

WP URL:
Username:
Password: