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fatal error

This topic contains 14 replies, has 3 voices, and was last updated by  Paolo 9 years, 10 months ago.

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  • December 10, 2015 at 11:03 pm #63305

    jennerwein
    Buyer
    Post count: 25

    hi, just surprised to find this error line when trying to open site (www.cigartworld.com):
    Fatal error: Call to undefined function geodir_set_is_geodir_page() in /var/www/web127/htdocs/wp-content/plugins/geodir_location_manager/geodir_location_hooks_actions.php on line 688

    December 11, 2015 at 2:23 pm #63380

    jennerwein
    Buyer
    Post count: 25

    hi, would it be please possible to receive an answer? my Website is not available due to the error pointed out above!!!!!

    December 11, 2015 at 6:18 pm #63416

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    please read our support policy, reply are to be expected within 24hrs. No matter what the problem is. https://wpgeodirectory.com/support-policy/

    If you need someone available 24/7 you should hire a tech partner.

    That is a function present in the core plugin. it is possible that while updating, you didn’t wait until the update was done before doing other operations and the core plugin didn’t reactivate?

    Can you access the backend? If not we’ll need to go through FTP. You should move all GD add-ons out of the plugin folder momentarely while you activate the core plugin, then move them back in the plugin folder and reactivate them. If you are not comfortable with this, please provide FTP credentials in a private reply and we will do it for you.

    Let us know,

    Thanks

    December 12, 2015 at 1:36 pm #63568

    jennerwein
    Buyer
    Post count: 25
    This reply has been marked as private.
    December 12, 2015 at 4:15 pm #63575

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    we also need wp admin credentials for the website. Or we won’t be able to re-activate the plugin.

    Thanks

    p.s. the shut down isn’t caused by the plugin itself, but incorrect use of it…

    December 12, 2015 at 4:59 pm #63585

    jennerwein
    Buyer
    Post count: 25
    This reply has been marked as private.
    December 12, 2015 at 5:01 pm #63586

    jennerwein
    Buyer
    Post count: 25

    p.s.: did not make any changes in the plugin, or adding new places since weeks. what could have happened?

    December 12, 2015 at 5:50 pm #63595

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    I’m unable to connect via FTP; could you please provide precise instructions?

    Host name:
    SFTP or FTP
    which port
    username
    password

    I even tried to create my own users, but it doesn’t connect to the server with the info I have.

    Thanks

    December 17, 2015 at 4:41 am #64168

    jennerwein
    Buyer
    Post count: 25
    This reply has been marked as private.
    December 17, 2015 at 4:28 pm #64254

    Paolo
    Site Admin
    Post count: 31211
    This reply has been marked as private.
    December 20, 2015 at 7:43 am #64570

    jennerwein
    Buyer
    Post count: 25
    This reply has been marked as private.
    December 21, 2015 at 5:24 pm #64708

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    this is not working (you still are giving me incomplete info, the port number and ftp or sftp…).

    Can you connect to your own server via FTP?

    If yes, download the latest GeoDirectory version from here and upload it in wp-content/plugins wp-content/plugins to overwirte the current version. If you can’t accees your FTP, please ask to your server admin to do it.

    Let us know,

    Thanks

    p.s. check yuor spam folder to make sure the emails are not forwarded there for some reason. If yes, pèlease white list our email address.

    December 21, 2015 at 7:18 pm #64739

    Hans Hoerl
    Free User
    Post count: 1

    hi,
    silly that you are not able to work with datas i sent to you which had been approved and confirmend before by my provider. Silly athough that he informed me, that theme is working when gd plugin is disabled.
    what happens with data records of places when installed plugin should be erased? some hundred hours of my work are spent there….
    first de-install old Version and then upload new Version, or upload new Version without deinstalling running Version?

    December 21, 2015 at 7:27 pm #64741

    Paolo
    Site Admin
    Post count: 31211

    Hi again,

    nothing will be erased from your database. Just overwrite the files you have in wp-content/plugins/geodirectory with a files from a new copy downloaded from here: https://wordpress.org/plugins/geodirectory

    This will fix the issue.

    Thank you

    December 21, 2015 at 7:30 pm #64742

    Paolo
    Site Admin
    Post count: 31211
    This reply has been marked as private.
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