featured image not changing

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: mobile image

Author

Posts
September 25, 2017 at 10:56 am #397224

george karikas
Expired Member

Post count: 36

hi,

I have reset (changed) the featured image on front page several times before,but now I experience something strange. when I change the featured image on front page, the new image comes up nicely on my laptop but on my mobile the original image remaains. I have checked on other mobile and laptop and there is also the original image .I have even deleted the original image permanently from the media library and the browser history on my mobile but it did not help. can you please check massagedoll.com? now you should see a gif of a kitchen with pumpkins and a glass window on the front page.
I have also tried with different browsers, with explorer it is all broken up, with mozzilla the featured image is not changed. On chrome the site works fine.
regards

September 25, 2017 at 1:41 pm #397243

Kor
Moderator

Post count: 16516

Hi George,

I’ve just tested your Website on my desktop and mobile and everything looks fine. Do you mind sharing a screenshot of the issue you’re referring to?

Thanks!

September 25, 2017 at 2:53 pm #397256

george karikas
Expired Member

Post count: 36

as you can see on the screenshots the site loads with different images at the same time.
I have checked on my brother’s pc the same homepage,and it shows the old image and he is also using chrome so it is quite strange.

please find the screenshots attached

September 25, 2017 at 3:46 pm #397262

Kor
Moderator

Post count: 16516

Hi George,

This looks like there is some sort of cache going on here. Could you please try deactivating all non-gd plugins and see if it fixes the issue you had there? If the issue persists, please share WP temp admin access to your Website so that we could check further. Please use the private reply option below.

Thanks!

KC

September 25, 2017 at 4:06 pm #397264

george karikas
Expired Member

Post count: 36

This reply has been marked as private.

September 26, 2017 at 7:40 am #397354

Kor
Moderator

Post count: 16516

Hi george,

Please utilize the Wp easy updates plugin and update all GD plugins. Then check and see if it fixes the issue you had there.

Thanks!

September 26, 2017 at 11:03 am #397377

george karikas
Expired Member

Post count: 36

I have updated all the gd plugins except invoicing for 2checkout and stripe for wich I could not find the licence keys. now when I replace the feature image on home page it does change on chrome but does not change on firefox and on mobile . on explorer it is broken up and on opere it shows the old image.

regards

george

September 26, 2017 at 2:45 pm #397438

Kor
Moderator

Post count: 16516

Hi George,

I’ve just cleared the GD Booster cache and it works fine now. Could you please check?

Thanks!

KC

September 26, 2017 at 2:56 pm #397440

george karikas
Expired Member

Post count: 36

yeah,it looks ok now. how did you clear the cache? tell me so next time I can do it myself!

regards

g

September 26, 2017 at 3:41 pm #397445

Kor
Moderator

Post count: 16516

Hi George,

Just click on this “Clear” Button http://prntscr.com/gpyj7d

Thanks!

September 26, 2017 at 3:49 pm #397446

george karikas
Expired Member

Post count: 36

thnx,

by the way , how do I update invoicing for 2checkout and stripe plugins. these licence keys are not in the downloads

regards
g

September 26, 2017 at 4:26 pm #397456

Paolo
Site Admin

Post count: 31211

Hi,

please visit : https://wpinvoicing.com/your-account/

Thanks

September 26, 2017 at 5:32 pm #397468

george karikas
Expired Member

Post count: 36

thnx, got it. one more question. I think I read it in the documentation that gd booster does not work with the wpml plugin. so if i am using wpml I need to find another booster plugin. is that true?

regards

g
Author

Posts