Framework Update Keeps Crashing My Website

This topic contains 9 replies, has 3 voices, and was last updated by  Robert Davenport 8 years ago.

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  • October 14, 2016 at 12:57 pm #283871

    Robert Davenport
    Buyer
    Post count: 609

    Hi,

    We have a child theme setup to make sure that all customizations remain in tact thru the update process.

    However, the framework update keeps causing our sites landing page to look dysfunctional.

    What can we do to keep this from happening every time there is a framework update?

    Thank you,
    Robert

    October 14, 2016 at 1:01 pm #283872

    Robert Davenport
    Buyer
    Post count: 609
    This reply has been marked as private.
    October 14, 2016 at 6:22 pm #284096

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please provide admin credentials and we will have a look.

    Thanks

    October 14, 2016 at 6:51 pm #284113

    Robert Davenport
    Buyer
    Post count: 609
    This reply has been marked as private.
    October 15, 2016 at 10:24 am #284584

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Robert, it could be a number of things, do u have a dev site i can test on? or can we arrage a time where u upgrade and then i check it out?

    Stiofan

    October 15, 2016 at 1:01 pm #284771

    Robert Davenport
    Buyer
    Post count: 609

    Hi Stiofan,

    I do not have a dev site setup. We did set one up the last time we went thru this a few months back and thought we had the issue fixed so we took the dev site down.

    I’m in the Eastern Standard Time Zone so if we can coordinate a time to do the update, that could work out. What is the time difference between where you are located and New York time?

    Robert

    October 15, 2016 at 4:01 pm #284861

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Robert, im UK time GMT, maybe best if you ping me first thing monday (for you)?

    Stiofan

    October 17, 2016 at 11:38 am #285721

    Robert Davenport
    Buyer
    Post count: 609
    This reply has been marked as private.
    October 17, 2016 at 12:14 pm #285731

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You seem to have added some css files tot he parent theme instead of the child theme under/css/ folder, these files and the calls to add them should be added to the child theme.

    Stiofan

    October 17, 2016 at 12:29 pm #285741

    Robert Davenport
    Buyer
    Post count: 609

    Thank you Stiofan!!!

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