Franchise setting for events is missing

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: franchise

Author

Posts
June 12, 2019 at 12:18 am #492405

Katie Lidgard
Expired Member

Post count: 188

We recently upgraded to v2. When adding an event in WP back-end, the franchise option is missing so we can’t make it a franchise. I’ve checked the event settings:

Events > Settings > General > Enable Franchise: is selected.

Events > Settings > Custom Fields > Has Franchise, Lock Franchise Fields and Main Listing are all there and appear to be ok.

What could be causing this issue?

June 12, 2019 at 12:18 am #492406

Katie Lidgard
Expired Member

Post count: 188

This reply has been marked as private.

June 12, 2019 at 12:48 am #492410

Katie Lidgard
Expired Member

Post count: 188

It looks like it is missing from the front-end too:
https://playinginpuddles.com.au/add-listing/?listing_type=gd_event

June 12, 2019 at 1:46 am #492411

Guust
Moderator

Post count: 29970

Have you checked your price package settings?
Let us know. Thanks

June 12, 2019 at 2:09 pm #492506

Katie Lidgard
Expired Member

Post count: 188

We have checked the package settings. There are packages with no franchise cost or limit (eg. Premium Event Package). Even with this package selected, no franchise option displays when adding a new event.

June 12, 2019 at 5:10 pm #492538

Paolo
Site Admin

Post count: 31206

developers have been alerted and they’ll look into this asap. Please provide FTP credentials too. They’ll need it to debug this.

Thanks

June 12, 2019 at 10:36 pm #492640

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

June 13, 2019 at 4:31 am #492699

Katie Lidgard
Expired Member

Post count: 188

This reply has been marked as private.

June 13, 2019 at 7:08 am #492722

Kiran
Moderator

Post count: 7069

Hi Katie,

It looks like cache issue. I have re-saved custom fields & packages, now franchise fields are working fine.

Please check and let us know.

Regards,
Kiran

June 13, 2019 at 11:39 am #492772

Katie Lidgard
Expired Member

Post count: 188

I can now see the franchise settings, but it hasn’t linked the new ones I added earlier today.

Also, how do I edit the expiry date of listings please?
I can’t see a way to do this.
https://playinginpuddles.com.au/wp-admin/post.php?post=1582&action=edit
(see screenshot please)

June 13, 2019 at 11:48 am #492776

Kiran
Moderator

Post count: 7069

I can now see the franchise settings, but it hasn’t linked the new ones I added earlier today.

Try again now, may be because of franchise fields issue it not shows linked.

how do I edit the expiry date of listings please?

Expire date cane be modified manually from backedn edit page. You have expire date field disabled, i have enabled it now.

Kiran

June 13, 2019 at 11:59 am #492779

Katie Lidgard
Expired Member

Post count: 188

Thank you for that.

You used to be able to make the expiry “Never” (see screenshot). Is this possible with the new system?

And is there a way I can sort by expire date please (please see same screenshot)? It allows me to sort listings by title and date added, but not expiry date.

Thank you.

June 13, 2019 at 12:11 pm #492787

Kiran
Moderator

Post count: 7069

You used to be able to make the expiry “Never” (see screenshot). Is this possible with the new system?

If no expire date set then it will use “Never”(never expire).

—

And is there a way I can sort by expire date please (please see same screenshot)? It allows me to sort listings by title and date added, but not expiry date.

Currently there is no way to sort by expire date. But it will be implemented in future.

Kiran

June 13, 2019 at 12:22 pm #492790

Katie Lidgard
Expired Member

Post count: 188

Kiran: Currently there is no way to sort by expire date. But it will be implemented in future.

Katie: Thank you, that would be great.
Author

Posts