GD Boost http 500: error

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: GD Boost 500 Error

Author

Posts
July 12, 2017 at 12:37 pm #386717

Robert Davenport
Buyer

Post count: 609

Hi,

We’ve attempted several times to activate the GD Boost plugin and each time we’re getting http 500: error.

Can someone please help us figure out what the cause might be?

Thank you,
Robert

July 12, 2017 at 12:40 pm #386718

Robert Davenport
Buyer

Post count: 609

This reply has been marked as private.

July 12, 2017 at 5:54 pm #386764

Paolo
Site Admin

Post count: 31206

Please provide FTP credentials too.

Thanks

July 12, 2017 at 6:30 pm #386773

Robert Davenport
Buyer

Post count: 609

This reply has been marked as private.

July 12, 2017 at 7:12 pm #386777

Paolo
Site Admin

Post count: 31206

Hi,

you had w3tc installed and you didn’t clear its cache before deactivating it.

Thanks

July 12, 2017 at 7:14 pm #386778

Robert Davenport
Buyer

Post count: 609

So is the plugin activated and ready to use…?

July 12, 2017 at 8:24 pm #386792

Paolo
Site Admin

Post count: 31206

it is…

July 12, 2017 at 8:49 pm #386796

Robert Davenport
Buyer

Post count: 609

This reply has been marked as private.

July 13, 2017 at 10:19 am #386859

Stiofan O’Connor
Site Admin

Post count: 22956

there are a few things i see off hand, your homepage is loading the header twice, you have a template in your child theme and it is broken, you are also trying to load a non existant style sheet which causes 2 404 requests which means its loading your site 3 times, please fix these first.

After you fix the above then you can see how the load times are, and you can also try wpsuper cache and autoptimize instead, some servers react better to different ones.

Thanks,

Stiofan
Author

Posts