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This topic contains 15 replies, has 3 voices, and was last updated by  Stiofan O’Connor 7 years, 6 months ago.

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  • May 30, 2017 at 7:13 pm #380849

    miiadmin
    Expired Member
    Post count: 17

    Hi support

    My site is mountainbikingbc.ca

    Yesterday I updated several of the gd plugins and currently gd booster is causing an issue.

    When you look at the homepage of the site, scroll to the bottom, the social media information (all the twitter photos) are pulled from a script provided by Crowdiff and it is being processed by GD Booster as an external file and load to the bottom of the page outside of my page structure. Those social media photos should load just before the footer and below the heading “#mtbbc”.

    I have tried turning GD Booster off but when I do that, it will not display my header and some of the other function on my site also stopped working.

    I noticed that there is an area within GD Booster which I can put in my script so that it may ignore it but that didn’t work either.

    The site is using the latest version of Wordprss with the most up-to-date Divi theme and GD directory and its related plugins.

    Could you please help?

    Thank you

    Karen

    May 31, 2017 at 3:46 am #380892

    Kor
    Moderator
    Post count: 16516

    Hi Karen,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    May 31, 2017 at 4:31 pm #380980

    miiadmin
    Expired Member
    Post count: 17
    This reply has been marked as private.
    May 31, 2017 at 5:26 pm #381003

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Karen,

    I can’t login with those details, i get an blank error message but it does not tell me the problem. Can you double check.

    Thanks,

    Stiofan

    May 31, 2017 at 5:34 pm #381005

    miiadmin
    Expired Member
    Post count: 17
    This reply has been marked as private.
    May 31, 2017 at 5:43 pm #381010

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, i have added a code snippet to fix this, please check now.

    Thanks,

    Stiofan

    May 31, 2017 at 5:46 pm #381012

    miiadmin
    Expired Member
    Post count: 17
    This reply has been marked as private.
    May 31, 2017 at 6:04 pm #381020

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You are welcome Karen 🙂

    June 5, 2017 at 5:41 pm #381785

    miiadmin
    Expired Member
    Post count: 17
    This reply has been marked as private.
    June 6, 2017 at 10:33 am #381887

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have updated the snippet, please check now.

    Stiofan

    June 6, 2017 at 4:44 pm #381949

    miiadmin
    Expired Member
    Post count: 17

    Hi Stiofan

    Thank you for looking into our Tag Manager code. We still have problem with our scrolldepth plugin. Could you please take a look?

    We have temporarily remove our Vimeo tracking script because it is giving us a lot of google errors.

    We want to fix the scrolldepth plugin first and then re-add the Vimeo tracking code.

    Our team really appreciate your help.

    Thank you

    Karen

    June 6, 2017 at 6:28 pm #381975

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I think the best isdea is wait until you have the site how you want it and then we can take a look at getting GDB working with your setup, rather than having go keep looking at it whenever u need to make a change to plugins.

    Stiofan

    June 6, 2017 at 6:46 pm #381986

    miiadmin
    Expired Member
    Post count: 17

    Hi Stiofan

    The site has been running in its similar state for 2 years. It is getting into the summer busy season and the site has a few advertising campaign starting. This is the reason why we are installing the following recently:

    • Google Tag Manager
    • ScrollDepth
    • vimeo Tracking

    We also ran an update on all Geodirectory product recently (last month) before we install the above new plugin.

    We discovered that after the Geodirectory products update, we cannot turn off GD Booster (this will caused our header to not render and the header will just be white in color without our logo and main navigation). This is the reason why we contacted your team to help because we cannot turn GD Booster off.

    We have tried entering the scripts to the GD Booster > Js/CSS Files Exclusion from Combines
    but that doesn’t seem to work.

    We are not seeing the results within Google. We need to be able to track Ad campaign results within Google Tag manager.

    Following is the vimeo script I removed earlier:
    <script type=”text/javascript” defer=”defer” src=”https://extend.vimeocdn.com/ga/18812862.js”></script>
    <script src=”/wp-content/vimeo-tracking/vimeo.ga.min.js”></script>

    If there is a way for you to get all these 3 scripts working correctly. That is all we need. Currently, we can only confirmed that they are in conflict with GD Booster.

    Our sponsors are currently delaying the ad campaign so that we can resolve the technical issue.

    Please let me know if you need more information.

    Our team really appreciate your help.

    Thank you

    Karen

    June 7, 2017 at 6:01 pm #382160

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You seem to be having the same problem as this person, please see the first answer, https://stackoverflow.com/questions/41246661/vimeo-api-throwing-an-error-and-not-playing-video

    You need to resolve that first before we can move on.

    Thanks,

    Stiofan

    June 9, 2017 at 12:46 am #382414

    miiadmin
    Expired Member
    Post count: 17
    This reply has been marked as private.
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