GD Email Notifications (Claim Listings)

I cannot replicate that, it all works fine for my on my test site.
Can we have a look at your settings? (url and wp admin details in a private reply please)

I cannot figure out why the emails do not send as soon you add an image in the claim notifications.

I think the issue with the search is either because you have the same slug for both the CPT and one of the categories, or because you have subcategories and that confuses the search.

I’ll have to escalate this for you.

The notification problem is definitely a bug, while the search problem is a mistery to me.

I tried to fix you catgeories and removed the useless catgeory with the same name as the CPT, but it didn’t change anything.

Strange thing is that I can’t recreate the problem on any of my test website.

I asked to the developers to check both things for us.

They’ll let us know asap.

Thanks for your patience,

Hi Tom,

Sorry for the delay with this.

I have installed a email logger and the emails seem to be being sent ok, you can check here: http://petadvisor.co.uk/wp-admin/tools.php?page=email-log
I also added ur image to my claim email to test and i got the email fine with no problems, i changed the user u gave to my same email and tested but did not receive it which leads me to say its a server problem, my guess is there is a security rule or something but your server admin should be able to track it down pretty quick by checking the mail logs and security logs.

For the search issue, something is just not right, its not even considering the category, can you please provide FTP and i’ll take a look.

Thanks,

Stiofan