GD Membership Renewal Process

This topic contains 15 replies, has 5 voices, and was last updated by  adyp 7 years, 5 months ago.

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  • April 30, 2018 at 9:28 am #428449

    adyp
    Expired Member
    Post count: 496

    Hello,

    I have just renewed GD membership. Do I have to manually copy across all licences to add-ons or is there an automated process?

    Thanks,
    Adrian

    April 30, 2018 at 9:57 am #428455

    Kor
    Moderator
    Post count: 16516

    Hi Adrian,

    Did you previously activate all your licenses using the WP easy updates plugin? If you’ve done that, try deactivating and activating it. If not, install the WP easy updates plugin and insert all licenses manually.

    Thanks!

    April 30, 2018 at 4:50 pm #428524

    adyp
    Expired Member
    Post count: 496

    Hi Kor,

    I certainly have WP Easy Updates plugin installed/activated – but am not sure if I activated all licenses through it – I had a membership before Easy Updates was launched (I think!).

    Anyway, I have deactivated and reactivated Easy Updates and the licenses activated for the plugins appear same as listed in ‘Your Account’ of GD website. So all looks ok – guess I will find out when add-ons are next updated!

    Thanks,
    Adrian

    April 30, 2018 at 5:39 pm #428535

    Paolo
    Site Admin
    Post count: 31211
    This reply has been marked as private.
    May 1, 2018 at 12:57 pm #428625

    adyp
    Expired Member
    Post count: 496
    This reply has been marked as private.
    May 29, 2018 at 9:56 am #432559

    adyp
    Expired Member
    Post count: 496

    Hello,

    following my recent subscription renewal (see above) the current add-on updates are not working – I get message “Update Failed: Download failed. Unauthorized”

    I just tried deactivating one add-on (Advanced Search Filters) and copying and pasting the current license key in case it had changed (the visible part looked the same but I thought thi might be worth a try), this will not now activate, instead coming up with the pop-up message “Licence key is invalid”.

    So currently I have 8 add-ons that I cannot update.

    (Wordfence tells me that a new version of WP Easy Updates, 1.1.4, is available, but the new version doesn’t appear as an update in plugin manager).

    Login to follow …

    May 29, 2018 at 9:57 am #432560

    adyp
    Expired Member
    Post count: 496
    This reply has been marked as private.
    May 29, 2018 at 10:54 am #432570

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 29, 2018 at 11:47 am #432576

    adyp
    Expired Member
    Post count: 496

    Hi Alex,

    I have turned caching off and refreshed plugin pages.

    Advanced Search is still refusing to activate with the license that is in my members area (I get the pop-up message again: ““License key is invalid””).

    I also tried updating another of the add-ons (Buddypress Integration) and had the same problem – message: “Update Failed: Download failed. Unauthorized”

    So I still have 8 add-ons not updating and license issues. Can you please have another look?

    Thanks,
    Adrian

    May 29, 2018 at 12:04 pm #432580

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 29, 2018 at 12:47 pm #432588

    adyp
    Expired Member
    Post count: 496

    Hi Alex,

    when you say you activated it with your key, do you mean a different key to mine, which should have activated it? (obviously, using another account’s key is not viable for me keeping my add-ons up to date).

    In any case, thanks for passing this on – I would like to have all add-ons up to date – and not to have similar problems every time an add-on update is released.

    I have left caching off on WP Super Cache until this is resolved.

    thanks,
    Adrian

    May 29, 2018 at 1:23 pm #432597

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 29, 2018 at 4:17 pm #432618

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    There was something weird going on with ur licences, it seemed to be a renewal of a removed licence. You have all new licences now, please remove the old ones and the new ones should now work with no problems.

    Let me know if u have any further problems.

    Thanks,

    Stiofan

    May 29, 2018 at 5:33 pm #432628

    adyp
    Expired Member
    Post count: 496

    Hi Stiofan,

    I am a little confused – all add-ons appear to have new licenses and have been updated: where do I remove old licenses from?

    Thanks,
    Adrian

    May 29, 2018 at 5:38 pm #432629

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You would remove the old licences from your site where you had activated them before.

    Stiofan

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