GD – Supreme Theme – Some drop downs don't work

This topic contains 12 replies, has 2 voices, and was last updated by  jason balgopal 6 years, 2 months ago.

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  • September 10, 2018 at 11:45 pm #446079

    jason balgopal
    Full Member
    Post count: 23

    I am using GeoDirectory, Version: 1.6.30
    I’m using Supreme Directory Theme, Version: 1.1.9

    My site is: https://counsellistings.com

    QUESTION: Sometimesthe first two drop down options: “Services” and beside it: “Select Services” do not allow selection and do not show the other choices.

    The remaining choices all always work.

    AND, once one moves off of this front page, the option choices always work.

    I say this “Sometimes” happens. I can’t narrow down when. I’ve trie different browsers and different computers. The site always functions properly on a PHONE. It’s just the computer where it sometimes doesn’t work.

    Suggestions?….

    Thanks!!

    J

    September 11, 2018 at 1:37 am #446084

    Kor
    Moderator
    Post count: 16516

    Hi Jason,

    Thanks for your post. I’ve tested your Website on multiple browsers and everything seems to work fine. Could you tell us what OS/Device are you testing with? Also, have you tried switching browsers or clearing cache and see if it helps?

    Thanks!

    September 11, 2018 at 11:52 am #446141

    jason balgopal
    Full Member
    Post count: 23

    I’ve used an iMac, and a Windows computer at work.

    I’ve tried different browsers, and no change.

    I’ll trying clearing the Cache…thanks!

    September 11, 2018 at 5:48 pm #446183

    Kor
    Moderator
    Post count: 16516

    Hi Jason,

    Thanks for your reply. Looks like this is isolated to your side for some reason. Kindly try deactivating all non-gd plugins and see if it works correctly?

    Thanks!

    September 12, 2018 at 4:35 pm #446306

    jason balgopal
    Full Member
    Post count: 23

    Ok, thanks. I’ll get to this hopefully on the weekend.

    September 13, 2018 at 6:48 am #446367

    Kor
    Moderator
    Post count: 16516

    Hi Jason,

    Thanks for your reply. Alright then, let us know how it goes.

    Thanks!

    September 18, 2018 at 9:42 pm #446893

    jason balgopal
    Full Member
    Post count: 23

    I haven’t found any further problems…so I think I’ll keep this idea of clearing the CACHE for the next time it flares up…and then I’ll let you folks know.

    Thanks for all your help.

    J

    September 19, 2018 at 1:01 am #446909

    Kor
    Moderator
    Post count: 16516

    Hi Jason,

    Thanks for your reply and have a nice day.

    Thanks!

    October 4, 2018 at 3:25 pm #448762

    jason balgopal
    Full Member
    Post count: 23

    It happened again earlier this week.

    Not sure what the commonality was. Using work WINDOWS computer this time.

    I did clear the history and cache. No change.

    Now, unexpectedly it’s working fine.

    Any thoughts?

    J

    October 4, 2018 at 4:22 pm #448768

    Kor
    Moderator
    Post count: 16516

    Hi jason,

    Thanks for your reply. I’ve just tested it using Google Chrome Windows 10 and it works fine. Could you share your WP admin access here in private reply so that I could check your GD setup?

    Thanks!

    October 8, 2018 at 5:43 pm #449068

    jason balgopal
    Full Member
    Post count: 23
    This reply has been marked as private.
    October 8, 2018 at 6:02 pm #449069

    Kor
    Moderator
    Post count: 16516

    Hi jason,

    Thanks for your reply. I’ve just checked your GD setup and everything seems fine. But do let us know if the issue persists again. Maybe you can record a screencast of how it looks like on your end.

    Thanks!

    October 8, 2018 at 6:35 pm #449072

    jason balgopal
    Full Member
    Post count: 23

    Ok. Thanks for looking. I’ll try next time this happens.

    Thx

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