GD v2 License Keys Not Updating

This topic contains 4 replies, has 2 voices, and was last updated by  Guust 5 years, 3 months ago.

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  • #502406

    Robert Davenport
    Buyer
    Post count: 609

    Hi,

    I’m totally lost and confused on this update thing…

    We specifically setup ShopHawaii.me on v2 of GD to use as a test platform before rolling it out to ShopRVA.com…and now we’re having complicated update issues.

    Please see the following YouTube upload to see what is not happening and explain how we need to move forward…?

    https://youtu.be/z9pBk3qC9QU

    Thank you!

    – Robert

    #502413

    Guust
    Moderator
    Post count: 29970

    If you change domain, you need to de-activate and re-activate the licenses. Have you tried that?

    Thanks

    #502436

    Robert Davenport
    Buyer
    Post count: 609

    Hey Guust,

    We did not change domains…we have GeoDirectory installed on both sites. Let me clarify…when you guys updated from v1 to v2; we used ShopHawaii.me as our test site for this update/upgrade….meaning that ShopHawaii.me was our first site we upgraded to v2 to work out any bugs or issues before we upgraded ShopRVA.com.

    So the problem we are having as you can see in the video with ShopHawaii.me is that the v2 plugins are not allowing us to deactivate and update the license keys even though we’ve already paid for another year’s subscription…and the plugins are not updating.

    So we’re not trying to change domains or move sites or servers or anything like that…we’re just simply trying to update the v2 plugins on ShopHawaii.me….Does it now make sense with what is going on?

    Thank you,
    Robert

    #502437

    Robert Davenport
    Buyer
    Post count: 609
    This reply has been marked as private.
    #502463

    Guust
    Moderator
    Post count: 29970

    Please check your current licenses at https://wpgeodirectory.com/your-account/
    You are using expired licenses.
    Thanks

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