Glitch on Website

This topic contains 14 replies, has 4 voices, and was last updated by  Kiran 7 years, 10 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • February 23, 2017 at 7:10 pm #363452

    Matt Wolski
    Free User
    Post count: 8

    http://visitsansabatexas.com/gd-home/

    Hello,

    My plugin appears to have failed to work on the new version of wordpress? Any ideas?

    February 23, 2017 at 7:16 pm #363455

    Kor
    Moderator
    Post count: 16516

    Hi Matt,

    I’m able to see a console error when I inspected your Website http://prntscr.com/ecjd0n . Could you try deactivating all non-gd plugins and see if it fixes the issue there? If the issue persists, please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    February 23, 2017 at 9:52 pm #363482

    Matt Wolski
    Free User
    Post count: 8
    This reply has been marked as private.
    February 24, 2017 at 5:36 am #363534

    Kor
    Moderator
    Post count: 16516

    Hi Matt,

    Not really sure what’s going there but it seems to work now when I inspected it http://prntscr.com/ecpaog . Did you somehow fix this on your own?

    February 24, 2017 at 2:00 pm #363638

    Matt Wolski
    Free User
    Post count: 8

    Hey!

    No I didn’t. So it is very weird. It works when you are logged in as an admin and not when you’re visiting the site as a guest.

    I owe a client an update at 5pm CST today so any insight would be great.

    February 24, 2017 at 5:59 pm #363693

    Matt Wolski
    Free User
    Post count: 8

    Hello Sir!

    I am supposed to deliver the completed site to the client by 5pm CST today. Obviously this is a crucial piece of the site so any thoughts on a solution would be great!

    MW

    February 24, 2017 at 6:16 pm #363701

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    it works when logged in, not when logged out. Could be a cache problem, if you provide FTP credentials we will follow up.

    However it would be faster if you could disable all non GD plugins momentarily to see if the problem goes away and let us know. That way we’d know where the culprit is.

    Let us know,

    Thanks

    February 24, 2017 at 6:28 pm #363704

    Matt Wolski
    Free User
    Post count: 8
    This reply has been marked as private.
    February 24, 2017 at 8:54 pm #363728

    Matt Wolski
    Free User
    Post count: 8

    Fatal error: Call to undefined function icl_get_home_url() in /nfs/c12/h05/mnt/216953/domains/visitsansabatexas.com/html/wp-content/plugins/geodirectory/geodirectory-functions/helper_functions.php on line 148

    This is the error listed on the website

    February 24, 2017 at 9:29 pm #363733

    Paolo
    Site Admin
    Post count: 31206

    I’m getting access denied with the username and password, please double check them.

    Thanks

    February 24, 2017 at 10:06 pm #363748

    Matt Wolski
    Free User
    Post count: 8
    This reply has been marked as private.
    February 24, 2017 at 10:16 pm #363753

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I can’t find anything wrong. The system works flawlessly after I log in, so it must be a cache thing. What kind of server is that? Can you ask to the hosting support if it uses a built in caching system of any kind?

    If it does, either you need to ask them to disable it or you need to move to a traditional hosting plan with no built in cache.

    Let us know,

    Thanks

    February 24, 2017 at 10:17 pm #363754

    Matt Wolski
    Free User
    Post count: 8

    Right. THat is what has me so confused. It is very weird isnt it?

    I will ask them

    February 26, 2017 at 4:28 pm #363983

    Matt Wolski
    Free User
    Post count: 8

    I discussed with my hosting. We have no caching. This is very puzzling.

    Any ideas? I might need to use a different service if we cant figure this out.

    February 27, 2017 at 6:49 am #364044

    Kiran
    Moderator
    Post count: 7069

    Hi Matt,

    There was two reason that breaks one is JS error and one from your theme.

    – You have used <script> tag in Google JS Embed Code in Theme -> Customize -> Header -> Analytics code. You have to use JS code without script tags.
    – One of file custom-functions.php of your theme has defined ICL_LANGUAGE_CODE variable, which is used in WPML plugin (i should be to checked WPML availability before define ICL_LANGUAGE_CODE ). so our functions conflicts as ICL_LANGUAGE_CODE is defined and WPML not.

    I have fixed both these. Let us know.

    Thanks,
    Kiran

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount