google analytics

This topic contains 9 replies, has 4 voices, and was last updated by  Guust 6 years, 2 months ago.

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  • August 10, 2018 at 7:05 pm #441991

    Victor Cardona
    Full Member
    Post count: 177

    Hi

    I believe that I have google analytics installed properly for my site (www.hearabouthere.com) as I am able to view the results on other devices.

    I just recently wanted to make the stats for individual detail pages visible when logged in.

    I am having a problem where there is a button to “show google analytics” which I click on it, but the information never shows and instead a “waiting” circle keeps showing.

    If anyone could help that would be great. Thanks in advance.

    Victor

    August 10, 2018 at 11:24 pm #441997

    Guust
    Moderator
    Post count: 29970

    You have some jquery problem, I’ll get a developer to have a closer look too.
    Can you also update your theme just in case.

    Thanks

    August 11, 2018 at 9:19 pm #442046

    Victor Cardona
    Full Member
    Post count: 177

    Hi,
    I updated the theme but don’t see a difference.
    Thanks
    Victor

    August 12, 2018 at 12:20 am #442050

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    August 13, 2018 at 5:47 am #442123

    Patrik
    Moderator
    Post count: 1971

    Hi Victor,

    Kindly post the FTP details in a private reply to have a deeper look into this issue. It shows an error in the console because there is no response from the function.

    Regards,
    Patrik

    August 13, 2018 at 11:46 am #442168

    Victor Cardona
    Full Member
    Post count: 177
    This reply has been marked as private.
    August 13, 2018 at 12:57 pm #442181

    Kiran
    Moderator
    Post count: 7069

    Hello Victor,

    I have done some debugging and found following error in debug log.

    Error refreshing the OAuth2 token, message: ‘{
    “error” : “invalid_grant”,
    “error_description” : “Bad Request”
    }’

    Please check this to know possible reasons: https://stackoverflow.com/questions/28148265/analytics-api-returns-bad-request-invalid-grant#answer-28148401

    If this not fixing then try to refresh Google Analytics settings:

    – Go Admin > GeoDirectory > General > Google Analytics
    – Deauthorize > Click “Save Changes”
    – Copy again “Auth Code” from Google Account to under “Google analytics Auth Code”
    – Authorize & Save Changes

    Let us know how it goes.

    Thanks,
    Kiran

    August 13, 2018 at 1:18 pm #442185

    Victor Cardona
    Full Member
    Post count: 177

    Thanks, Kiran.

    The answer at stackoverflow.com is beyond my understanding.

    I will try refreshing the settings as you suggested.

    Victor

    August 14, 2018 at 2:03 am #442273

    Victor Cardona
    Full Member
    Post count: 177

    Thanks.

    Refreshing did the job.
    Victor

    August 14, 2018 at 2:08 am #442275

    Guust
    Moderator
    Post count: 29970

    Thanks for letting us know.

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