google analytics

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Tagged: google analytics

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August 10, 2018 at 7:05 pm #441991

Victor Cardona
Full Member

Post count: 177

Hi

I believe that I have google analytics installed properly for my site (www.hearabouthere.com) as I am able to view the results on other devices.

I just recently wanted to make the stats for individual detail pages visible when logged in.

I am having a problem where there is a button to “show google analytics” which I click on it, but the information never shows and instead a “waiting” circle keeps showing.

If anyone could help that would be great. Thanks in advance.

Victor

August 10, 2018 at 11:24 pm #441997

Guust
Moderator

Post count: 29970

You have some jquery problem, I’ll get a developer to have a closer look too.
Can you also update your theme just in case.

Thanks

August 11, 2018 at 9:19 pm #442046

Victor Cardona
Full Member

Post count: 177

Hi,
I updated the theme but don’t see a difference.
Thanks
Victor

August 12, 2018 at 12:20 am #442050

Guust
Moderator

Post count: 29970

This reply has been marked as private.

August 13, 2018 at 5:47 am #442123

Patrik
Moderator

Post count: 1971

Hi Victor,

Kindly post the FTP details in a private reply to have a deeper look into this issue. It shows an error in the console because there is no response from the function.

Regards,
Patrik

August 13, 2018 at 11:46 am #442168

Victor Cardona
Full Member

Post count: 177

This reply has been marked as private.

August 13, 2018 at 12:57 pm #442181

Kiran
Moderator

Post count: 7069

Hello Victor,

I have done some debugging and found following error in debug log.

Error refreshing the OAuth2 token, message: ‘{
“error” : “invalid_grant”,
“error_description” : “Bad Request”
}’

Please check this to know possible reasons: https://stackoverflow.com/questions/28148265/analytics-api-returns-bad-request-invalid-grant#answer-28148401

If this not fixing then try to refresh Google Analytics settings:

– Go Admin > GeoDirectory > General > Google Analytics
– Deauthorize > Click “Save Changes”
– Copy again “Auth Code” from Google Account to under “Google analytics Auth Code”
– Authorize & Save Changes

Let us know how it goes.

Thanks,
Kiran

August 13, 2018 at 1:18 pm #442185

Victor Cardona
Full Member

Post count: 177

Thanks, Kiran.

The answer at stackoverflow.com is beyond my understanding.

I will try refreshing the settings as you suggested.

Victor

August 14, 2018 at 2:03 am #442273

Victor Cardona
Full Member

Post count: 177

Thanks.

Refreshing did the job.
Victor

August 14, 2018 at 2:08 am #442275

Guust
Moderator

Post count: 29970

Thanks for letting us know.
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