September 18, 2016
Stiofan:
I am still waiting for a reply to my post on September 7th. The last post to you, following the September 7th one has disappeared from the site. You wanted me to keep all posts gathered together, that’s fine, but if they are not being answered, I’m not sure what the value of that move is without support. No doubt you are busy with other things, perhaps the support forums could have a little more attention paid to them? Here is the line from your support policy,
“Support Forum – hours of operations
Our support hours are Monday to Friday, 09:00 to 18:00 (UK Time). We guarantee an answer within 24 hours to all Support Topic Monday to Friday and within 48 hours during weekends. This doesn’t mean all solutions will be provided within 24 or 48 hrs. For more advanced or technical queries it may as well take longer.”
I’m seeking a reasonable response time for support questions to be answered, my site is still not working after 3 weeks, the conversion from GT to GD program unlinked all my images and I have new issues on the home page. These are not advanced, programming, coding or technical queries, just simple questions as to why some items appear and how to control them.
Some of the issues have appeared to resolve themselves while new ones have popped up. I did not realize that I would need a month to convert and reset my site. Would liked to have known that in advance. I noticed that the GT site is off-line. I was still using that for solutions and assistance. With that sire has removed, I was forced to convert to GD, thereby causing additional challenges I do not want.
Let me know
Thank you
lampshade 8 years, 6 months ago.
