GT Vouchers Breaks Listing

This topic contains 19 replies, has 5 voices, and was last updated by  Jeff 7 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • December 14, 2017 at 4:48 pm #409557

    James Stevenson
    Expired Member
    Post count: 21

    Hi Team,

    I bought the GT Vouchers plugin last week and I’m getting an error with listings with vouchers. When I add a voucher to a listing, that listing won’t fully load and console error:
    Uncaught ReferenceError: geodir_advanced_search_js_msg is not defined
    at geodir_search_setup_ac (frontend.min.js:1)
    at HTMLDocument.<anonymous> (frontend.min.js:1)
    at i (jquery.js?ver=1.12.4:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
    at Function.ready (jquery.js?ver=1.12.4:2)
    at HTMLDocument.K (jquery.js?ver=1.12.4:2)

    I had a look to see what happens if I disable the Advanced Search plugin and I get the same error referring to the GD Reviews plugin, disable that and the page still won’t load but not more errors

    I have left one listing with a voucher attached for you to see Here

    I have reached out to Jeff to explain the issue.
    His response:
    I understand that adding the voucher breaks the listing, but as the error is coming from the GeoDirectory Advanced Search and is about missing text, that developer is the place to seek support from first. If my plugin is involved somehow, I’m happy to work on it, but it seems to be the secondary issue.
    Jeff

    Is this something you have come across before? How can we fix it?

    Thank you
    James

    December 14, 2017 at 4:56 pm #409559

    James Stevenson
    Expired Member
    Post count: 21
    This reply has been marked as private.
    December 14, 2017 at 10:21 pm #409605

    Guust
    Moderator
    Post count: 29970

    I’ll get a developer to have closer look later today. Thanks

    December 14, 2017 at 10:23 pm #409606

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    December 15, 2017 at 6:40 am #409628

    Kiran
    Moderator
    Post count: 7069

    Hi James,

    I looked and it seems something breaking the listing detail page. On detail page after profile tab there is no content loaded. For GeoDirectory some JavaScript are loaded in footer, but as on detail page footer not loaded due to page breaking it raises JavaScript errors.

    Please contact GT Vouchers Developer for the support or provide FTP credentials so we can look into more.

    Thanks,
    Kiran

    December 15, 2017 at 6:40 am #409629

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    December 15, 2017 at 9:06 am #409637

    James Stevenson
    Expired Member
    Post count: 21
    This reply has been marked as private.
    December 15, 2017 at 9:09 am #409638

    James Stevenson
    Expired Member
    Post count: 21

    FTP login supplied.

    Thank you for looking at this Guys.

    I’m happy to go back to Jeff, but as you can see in my original post, he asked me to go to you.

    Kinda stuck between a rock and a hard place here.

    Is there some way we can get Jeff in on this thread?

    December 15, 2017 at 9:36 am #409644

    Guust
    Moderator
    Post count: 29970

    I notified Jeff of this topic.
    I will let Kiran do his magic.
    Thanks

    December 15, 2017 at 9:57 am #409647

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    December 15, 2017 at 10:43 am #409654

    James Stevenson
    Expired Member
    Post count: 21

    OK, we are getting somewhere!

    I changed the gtd-vouchers/cache permissions and we have a visible listing!

    On that listing, if I click on the “Create / Edit WOWdeals” in the sidebar, then create a new voucher, I get the same error in the console and the page won’t load.

    How do we fix this one Kiran?

    P.S. I know I have CSS padding issues, I will fix them. Please don’t hate me LOL.

    December 15, 2017 at 11:19 am #409657

    Kiran
    Moderator
    Post count: 7069

    Hi James,

    Please check now. There was a memory limit problem.

    I have added following line in root wp-config.php file and now it is working fine.

    define('WP_MEMORY_LIMIT', '256M');

    Let us know.

    Thanks,
    Kiran

    December 15, 2017 at 11:46 am #409664

    James Stevenson
    Expired Member
    Post count: 21

    Tested and working!

    Bloody Marvelous!

    Final note before signing off. I know that my site isn’t exactly fast, but its not awful at 5-7 seconds. However, I just timed the Create new Voucher page at almost 40 seconds???? Whats all that about? Editing a Voucher takes no longer than usual, but creating one is painfully slow.

    Thank you for all your input!

    December 15, 2017 at 12:30 pm #409672

    Kiran
    Moderator
    Post count: 7069

    Hi,

    May be during create voucher it required to load some libraries, that’s why it taking time for adding voucher.
    The GTD Voucher developer can help you to find out exact reason for slow loading. Please can contact them.

    Kiran

    December 15, 2017 at 1:37 pm #409687

    James Stevenson
    Expired Member
    Post count: 21

    Thank you for your help on this matter.

    I have contacted GT-Vouchers with a support ticket. Please feel free to keep this thread open and I will post an update when the speed issue is resolved. That info may be helpful for someone else in the future.

    Cheers and merry christmas GD team.

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 20 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount