Having two issues

This topic contains 16 replies, has 3 voices, and was last updated by  Kiran 5 years, 7 months ago.

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  • #480073

    Dotty Directory
    Full Member
    Post count: 254

    Ok so a bit of background…

    It’s a new built website, with V2 Dotty Directory on, using WP Super Cache, Autoptimize and Cloudflare VPN, I have set a page rule on the login page (as well as profile page and add-listing page) that sets cache level to “Bypass”.

    I’ve installed a little plugin called “Busted” aswell which is supposed to clear the users cache.

    First problem is some people are clicking edit on their listing to be shown blank fields.
    Second problem is someone somehow filled in the form, and when it was submitted and changed, all the details had gone, even the required fields, yet it updated the listing.

    I also have a problem with UsersWP on a ticket here which may be relevant.

    I’ll follow up with ftp and login details, thanks in advance. Mark

    #480074

    Dotty Directory
    Full Member
    Post count: 254
    This reply has been marked as private.
    #480075

    Dotty Directory
    Full Member
    Post count: 254
    This reply has been marked as private.
    #480157

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve alerted the developers.

    They’ll check and let you know asap.

    Thanks

    #480224

    Dotty Directory
    Full Member
    Post count: 254

    Thanks Paolo

    #480300

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #480305

    Dotty Directory
    Full Member
    Post count: 254

    Hi Kiran, thanks for taking a look for me.

    One listing which is “showing no existing details” is this one https://www.dottydirectory.com/business/leicestershire/jenny-lucas-copywriting/, the user reported when they logged in and clicked edit, all the fields were empty.

    The 2nd issue I can’t replicate, I’m not sure of the instructions the only steps were login > edit > then they told me about the error.

    And thank you for fixing that issue for me.

    Regarding how they were imported I exported from GD V1 and swapped around the columns, i then did a cross reference in excel to match categories to the new ID’s and then updated the fields to the new ID’s. And then copied and pasted back into OpenOffice Calc into a sample export and imported it.

    Thanks again, Mark

    #480307

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #480308

    Dotty Directory
    Full Member
    Post count: 254
    This reply has been marked as private.
    #480309

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #480310

    Dotty Directory
    Full Member
    Post count: 254
    This reply has been marked as private.
    #480327

    Dotty Directory
    Full Member
    Post count: 254

    Ok one of the affected users got back to me. Originally this was one of the people who updated their adverts and all the fields disappeared AFTER publishing, now they are experiencing when they click edit advert, the form is empty.

    https://www.dottydirectory.com/business/greater-london/dance-days/

    #480885

    Paolo
    Site Admin
    Post count: 31206

    Sorry, Kiran probably missed this one cause it was marked resolved. I alerted him, he’ll get back to you asap.

    Thanks

    #481018

    Kiran
    Moderator
    Post count: 7069

    Hello Dotty,

    Please check and let us know.

    I told in my previous reply “I found some listings does not have assigned category.”.

    Please assign categories to those listings .

    Let us know.

    Best Regards,
    Kiran

    #481289

    Dotty Directory
    Full Member
    Post count: 254
    This reply has been marked as private.
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