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This topic contains 18 replies, has 3 voices, and was last updated by  Paolo 8 years, 11 months ago.

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  • October 19, 2015 at 3:55 am #57394

    roberto1111
    Expired Member
    Post count: 13
    This reply has been marked as private.
    October 19, 2015 at 4:22 pm #57454

    Paolo
    Site Admin
    Post count: 31206

    Hi Roberto,

    we never accessed your FTP, because you never shared credentials for it. We only accessed your wp admin and it is not possible that it’s coming from there.

    Who else has access to your FTP accounts?

    Thank you

    October 22, 2015 at 3:20 am #57734

    roberto1111
    Expired Member
    Post count: 13
    This reply has been marked as private.
    October 22, 2015 at 3:41 am #57738

    Paolo
    Site Admin
    Post count: 31206

    If that is one of the Genesis chiald theme as it seems, that can be found in the theme (Genesis) Options.

    Let us know how you went.

    Thanks

    p.s. WOuld be better to open new topics for new problems, rather than posting on a resolved ticket.

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