hotspot 404 error

This topic contains 11 replies, has 3 voices, and was last updated by Stiofan O’Connor 8 years, 1 month ago.

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Tagged: 404 error, avada, event, hotspot, update

Author

Posts
September 7, 2016 at 1:43 pm #261889

Rutger van Stappershoef
Buyer

Post count: 74

Hi Support team,

Since i’ve updated my site the hotspot locations are broken.
When i click on one item i have been redirect to a 404 page.
Do you know how to solve this problem?

list of all hotspots: http://linge.pr-man.nl/wordpress/kaart-en-gids/
one separate hotspot: http://linge.pr-man.nl/wordpress/gids/leerdam/natuurtuin-varsseveld/

WP version: v4.6
Theme Avada: v4.0.3

To visit te site you need to login with username: linge, password: linge

Thank you in advance!
Melissa

September 7, 2016 at 3:01 pm #261959

Stiofan O’Connor
Site Admin

Post count: 22956

Hi Melissa,

Have you tried saving your permalinks?

Stiofan

September 7, 2016 at 3:38 pm #262045

Rutger van Stappershoef
Buyer

Post count: 74

Hi Stiofan,

Yes, i have tried that but i didn’t help, is there an other solution for this problem?

Melissa

September 7, 2016 at 6:18 pm #262191

Paolo
Site Admin

Post count: 31206

Hi Melissa,

please provide admin credentials in a private reply and we will follow up.

Let us know,

Thanks

September 12, 2016 at 9:44 am #264635

Rutger van Stappershoef
Buyer

Post count: 74

This reply has been marked as private.

September 12, 2016 at 6:28 pm #265018

Paolo
Site Admin

Post count: 31206

Hi,

1st you had the core plugin outdated, second it appears that you installed the location manager add-on, imported listing for several locations and then deactivated the location manager.

Please reactivate the location manager and make sure all listings have the correct information.

Let us know,

Thanks

September 14, 2016 at 12:00 pm #266011

Rutger van Stappershoef
Buyer

Post count: 74

Hi Paolo,

Enabling the location manager worked out, great.
But after setting the right Google API key my other pages are broken.

These two links from GeoDirectory are working fine.
http://linge.pr-man.nl/wordpress/kaart-en-gids/
http://linge.pr-man.nl/wordpress/gids/echteld/hotel-restaurant-balveren/

But now there is a conflict, my other info pages are broken:
http://linge.pr-man.nl/wordpress/over-lingeweb/
http://linge.pr-man.nl/wordpress/de-linge/
http://linge.pr-man.nl/wordpress/lingestreek/

Thank you for your support.

September 14, 2016 at 4:51 pm #266280

Paolo
Site Admin

Post count: 31206

I see this error in console for that page: “NetworkError: 500 Internal Server Error – http://linge.pr-man.nl/wordpress/over-lingeweb/”

It’s probably something server related, but I asked to the developers to double check and let us know,

Thanks for your patience,

September 14, 2016 at 5:33 pm #266308

Stiofan O’Connor
Site Admin

Post count: 22956

The links tell me “Authentication required” and ask for a user/pass?

Stiofan

September 14, 2016 at 5:41 pm #266311

Stiofan O’Connor
Site Admin

Post count: 22956

Paolo pointed out my mistake and i got the user/pass, i see its failing, i would need FTP info to be able to tell why, or you can pass us the server error logs.

Thanks,

Stiofan

September 15, 2016 at 6:16 pm #266931

Rutger van Stappershoef
Buyer

Post count: 74

This reply has been marked as private.

September 16, 2016 at 5:38 pm #267358

Stiofan O’Connor
Site Admin

Post count: 22956

Thanks for the info, it seems your server is running out of memory, please ask your host to increase the PHP memory limit.

Thanks,

Stiofan
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