how enable a client to reply to a comment

This topic contains 7 replies, has 3 voices, and was last updated by  Paolo 7 years, 9 months ago.

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  • June 28, 2017 at 7:48 pm #385067

    Sonia charni
    Free User
    Post count: 3

    Hello,

    How should I do to enable a client to reply to a comment on his restaurant?
    Is it possible without the “Claim listing add-on”?
    Which setup should I do?

    Thank you

    Sonia

    June 29, 2017 at 10:22 am #385117

    Kor
    Moderator
    Post count: 16516

    Hi Sonia,

    Sorry, I’m not getting this, I’d like you to know that any users can reply to any comments if you allowed them using this option http://prntscr.com/fpizns

    Thanks!

    June 29, 2017 at 10:32 am #385118

    Sonia charni
    Free User
    Post count: 3

    Thank you Kor,

    But is it possible that the owner of the restaurant can be noticed when there is a new comment about his restaurant?
    And that is name or signature appear like the owner of the restaurant. Like with Tripadvisor.

    Thank you,

    Sonia

    June 29, 2017 at 3:49 pm #385153

    Kor
    Moderator
    Post count: 16516

    Hi Sonia,

    The listing author will always be notified when there is a reply on the comment. Are you getting an email notification?

    Thanks!

    July 7, 2017 at 11:51 am #385986

    Sonia charni
    Free User
    Post count: 3

    Hello Kor,

    I wrote a comment on a restaurant listing to test it, but I didn’t received an e-mail to notice me that there is a new comment on the restaurant.

    If I don’t have the claim plugin, it isn’t possible to be notified when there is a new comment?

    Thank you

    July 7, 2017 at 1:06 pm #385991

    Kor
    Moderator
    Post count: 16516

    Hi Sonia,

    Did you get any email notification when someone registers?

    Thanks!

    July 8, 2017 at 8:22 am #386108

    Sonia charni
    Free User
    Post count: 3

    Hi Kor,
    Ah!It’s you that registered! Sorry, I deleted, I thought it was a spammer!
    Yes, I received, but what I want, is to receive a notification when someone write a comment on a restaurant.
    When I tried, I didn’t received any notification.

    Thank you!

    July 10, 2017 at 5:11 pm #386399

    Paolo
    Site Admin
    Post count: 31211

    Hi Sonia,

    please install the email log plugin and check if a notification is at least logged.

    Let us know,

    Thanks

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