How to downgrade listings?

This topic contains 5 replies, has 2 voices, and was last updated by  Paolo 8 years, 3 months ago.

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  • November 18, 2016 at 8:28 am #305906

    wci
    Expired Member
    Post count: 1035

    Hi support team,

    I am wondering and search the function to downgrade listings. On listings management for the lower price categories there is an “upgrade” link to be used, but for the highest price rate there is only “delete” existing. How can a user “downgrade”?

    Screen Shot > http://screencast.com/t/BoPjsEEm3vmO

    Looking forward to your reply.

    Thanks, Alex

    November 18, 2016 at 7:20 pm #306309

    Paolo
    Site Admin
    Post count: 31211

    Wait till it expires.
    Nobody would downgrade if they still have days left.
    Thanks

    November 19, 2016 at 9:12 am #306690

    wci
    Expired Member
    Post count: 1035

    Hi Paolo,

    but if those listings are recurring listings and auto renew before they expire?

    Does the user then need to cancel his payment subscription e.g. within paypal and then the downgrade takes place after not beeing able to renew?

    How does this work to expain my users (FAQ) to downgrade with the function behind.

    Regards, Alex

    November 19, 2016 at 3:13 pm #306760

    Paolo
    Site Admin
    Post count: 31211

    Does the user then need to cancel his payment subscription e.g. within paypal and then the downgrade takes place after not beeing able to renew?

    Correct, there is no other way.

    Thank you

    November 23, 2016 at 12:50 pm #309012

    wci
    Expired Member
    Post count: 1035
    This reply has been marked as private.
    November 23, 2016 at 4:21 pm #309141

    Paolo
    Site Admin
    Post count: 31211

    sounds good.

    Thanks

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