image is rotated

This topic contains 14 replies, has 3 voices, and was last updated by  Jeff Adams 6 years, 5 months ago.

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  • December 28, 2018 at 11:58 pm #460408

    Jeff Adams
    Free User
    Post count: 1780

    Someone just added a listing on my site VeganLinked.com. I noticed that two of their images were sideways.

    I assumed they uploaded them like this. So, I downloaded those images and when they downloaded they were not sideways. They are “portrait” styles photos. Shouldn’t portrait images display as landscape?

    https://veganlinked.com/web/joannfarb-com/

    December 29, 2018 at 12:00 am #460412

    Jeff Adams
    Free User
    Post count: 1780

    I uploaded the portrait photo to another listing to check and it uploaded incorrectly as well.

    December 29, 2018 at 12:03 am #460414

    Jeff Adams
    Free User
    Post count: 1780
    This reply has been marked as private.
    December 29, 2018 at 1:24 am #460428

    Alex Rollin
    Moderator
    Post count: 27815

    The link is broken, please share the URL where we can see the issue

    December 29, 2018 at 9:22 am #460452

    Guust
    Moderator
    Post count: 29970

    You have to download the image, rotate it and upload again.
    They have just uploaded an incorrect rotated image.

    December 29, 2018 at 6:48 pm #460531

    Jeff Adams
    Free User
    Post count: 1780

    Alex, sorry, forgot I shortened the url for them… https://veganlinked.com/web/joannfarb

    Guust, no, like I was saying, I downloaded it and the image was not in landscape, it was in portrait. AND I uploaded the portrait image to a different listing and it showed it in landscape which I showed in the last image i posted.

    December 29, 2018 at 7:07 pm #460535

    Jeff Adams
    Free User
    Post count: 1780

    I just tried it with another image from a different source. This other portrait image didn’t rotate into landscape. So, now I’m like WHAT?

    For some reason the rotated image from the listing fixed itself when I downloaded it by automagically rotating back to portrait, lol? which I’ve never seen this happen before. But, when I uploaded it back to a different listing it rotated back to landscape.

    There must be something else going on here. Maybe, this is a reach, but maybe there is meta data that my computer is using to rotate the image automatically and that information isn’t being interpreted by geodirectory?

    I attached the portrait images that are rotating into landscape. They were shot with iphone 4.

    December 29, 2018 at 7:08 pm #460538

    Jeff Adams
    Free User
    Post count: 1780

    Ah, so, they’re landscape on here too! My PC must magically be rotating them correctly.

    December 29, 2018 at 7:10 pm #460539

    Jeff Adams
    Free User
    Post count: 1780

    So, these images are correctly in portrait on my computer but not on geodirectory or here. so, I just uploaded them to facebook and they’re correctly portrait there. So, locally and on facebook is correct. GD and here they’re not…

    December 29, 2018 at 7:13 pm #460541

    Jeff Adams
    Free User
    Post count: 1780

    I just opened it in photoshop and it’s portrait. So, it’s correctly portrait in facebook, photoshop, and my pc. But, it is not on here or GD…

    December 29, 2018 at 7:18 pm #460543

    Jeff Adams
    Free User
    Post count: 1780

    alrighty, after opening them in photoshop and saving them, then uploading them to the listing they’re showing correctly now. Something about iphone 4 images seem to show correct everywhere but here and gd.

    December 30, 2018 at 1:26 am #460575

    Guust
    Moderator
    Post count: 29970

    So we are all good now 🙂 ?
    Technology … 🙂

    December 30, 2018 at 9:29 am #460625

    Jeff Adams
    Free User
    Post count: 1780

    Lol, I suppose. I don’t know if there’s anything you guys can or want to do about this. I guess only time will tell if other images do this from other phones, which is probably the most popular way people take photos now…

    December 30, 2018 at 11:56 am #460652

    Alex Rollin
    Moderator
    Post count: 27815

    As a thought experiment, imagine what would happen if GD release EXIF support and 5% of everyone’s photos rotated. Funny idea right?

    We could make an option for it, but, we are trying to make rather fewer options to cut down on the potential confusion.

    That said, we will consider it for a future version. I could see there being a ‘rotate’ button, in addition to the caption and trash can options currently available on images uploaded to listings (and UWP profile and banners, too).

    In the meantime, there is a partial solution for Windows users, to set their File Explorer to display “orientation” from EXIF data in Detail view. Any images in Portrait should then be processed into landscape so the orientation on the computer matches that on the site. It should be noted that ‘the industry has spoken’ in support of this EXIF data because as yet there is no option in Windows at least to simply igonore the EXIF orientation settings.

    December 31, 2018 at 1:40 am #460738

    Jeff Adams
    Free User
    Post count: 1780

    wow, cool, well, hopefully my sharing helped in some way… lol. I suppose at least in the meantime I can be aware of it and I know how to at least fix it. At least it seems to not be super common of an issue yet.

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