Image uploader not uploading images

This topic contains 8 replies, has 3 voices, and was last updated by  Paolo 8 years, 9 months ago.

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  • June 1, 2015 at 12:44 pm #41167

    janlamprecht
    Expired Member
    Post count: 36

    Hi there,

    For the first time we are experiencing problems with the image uploader in the front end. I am referring to when a client wants to upload an image, the upload button doesn´t respond or let you choose your desired images for upload, neither does the drag and drop.

    Sometimes it works, sometimes it doesn´t, on Mozilla I have to refresh the page for it to work, sometimes it does, sometimes it doesn´t, depending on the browser. It seems to be that it has a mind of it`s own and works when it feels like it.

    Any suggestions to what may cause this and how to get it working more stable?

    Thank you very much for your time.

    June 1, 2015 at 4:59 pm #41216

    Paolo
    Site Admin
    Post count: 31206

    hi,

    please provide a link and we will do some tests.

    Thanks

    June 1, 2015 at 5:11 pm #41217

    janlamprecht
    Expired Member
    Post count: 36

    Sure, thanks Paolo,

    http://vitoriaenunclic.com/add-listing/?listing_type=gd_place

    June 1, 2015 at 5:12 pm #41218

    janlamprecht
    Expired Member
    Post count: 36
    This reply has been marked as private.
    June 1, 2015 at 5:24 pm #41220

    Paolo
    Site Admin
    Post count: 31206

    There is a plugin error:

    ReferenceError: ebs_color_picker is not defined
    http://vitoriaenunclic.com/wp-content/plugins/easy-bootstrap-shortcode-pro/assets/js/admin_script.js?ver=4.1
    Line 9

    Please disable easy-bootstrap-shortcode-pro and try again, the problem should disappear.

    You should report the issue to the plugin developer to see if he can help fixing it.

    Thanks

    June 5, 2015 at 5:29 pm #41670

    janlamprecht
    Expired Member
    Post count: 36

    SOLVED

    Once again you nailed it Paolo, you were right.

    So, I got rid of the plugin, and everything is back to normal, apart from the google analytics, but that is a different matter all together.

    Thank you Paolo, and have a great weekend.

    June 5, 2015 at 5:41 pm #41673

    Paolo
    Site Admin
    Post count: 31206

    new google analytcis is coming and it will be worth the wait!

    See image attached

    October 1, 2015 at 2:43 pm #55370

    64digital
    Expired Member
    Post count: 2

    Hi,

    I am having the same problem. The image uploader doesnt allow the user to upload images on the initial submit page. However, if they go forward a step and then go back to edit the listing the image uploader works.

    Thanks

    Ben

    October 1, 2015 at 7:18 pm #55414

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    In the other member’s case it was a plugin creating a conflict. Have you tried disabling all your non GD plugins to see if one is interfering?

    Reactivating one by one should allow to spot the culprit (in case that was the problem)

    If you don’t have luck with that, please provide a URL and admin credentials in a private reply and we will have a look.

    Thanks

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