IMPORT of Listings not working

This topic contains 26 replies, has 3 voices, and was last updated by  Guust 8 years, 4 months ago.

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  • June 21, 2016 at 3:43 pm #213294

    lminternet
    Full Member
    Post count: 70

    Hi, trying to bulk upload my initial listings and it’s not working.

    Here’s the error.

    http://screencast.com/t/Vf0UriajbU

    I have info for all the info it says I’m missing.

    Help appreciated. Thx.

    June 21, 2016 at 4:02 pm #213303

    lminternet
    Full Member
    Post count: 70

    Total 37 item(s) found.
    37 / 37 item(s) could not be added due to blank/invalid address(city, region, country, latitude, longitude).

    Anyone?

    June 21, 2016 at 5:15 pm #213362

    lminternet
    Full Member
    Post count: 70

    Help please …

    Went here for more info …

    https://wpgeodirectory.com/docs/core-export/

    Used Google Open Docs to import and re-export file because of the issue with Excel.

    Still same error … any advice please?

    June 21, 2016 at 5:28 pm #213366

    lminternet
    Full Member
    Post count: 70

    Could really use some help … bunch of us stuck as there’s lots to do after they get imported .. but we can’t seem to figure it out … help please.

    June 21, 2016 at 5:46 pm #213370

    lminternet
    Full Member
    Post count: 70

    Is it ok to have Tags in the upload?

    Is there anything in the data that might be tripping this up?

    Anyone here have experience with this issue? Thx.

    June 21, 2016 at 5:58 pm #213395

    lminternet
    Full Member
    Post count: 70

    Here’s our headers look.

    post_id post_title post_author post_content post_category post_tags post_type post_status geodir_video post_address post_city post_region post_country post_zip post_latitude post_longitude post_neighbourhood neighbourhood_latitude neighbourhood_longitude geodir_timing geodir_contact geodir_email geodir_website geodir_twitter geodir_facebook

    Any help appreciated!

    June 21, 2016 at 6:10 pm #213403

    lminternet
    Full Member
    Post count: 70

    Do the commas in the tags field or the content fields affect anything? You would figure they’re ok in there because of content however I deleted them, re-uploaded them and still get the same error.

    Is there anyone that can help us with this issue?

    June 21, 2016 at 6:14 pm #213404

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    1st of all please read our support policy. That way you know what to expect from us, we can only guarantee a reply in 24 hrs. https://wpgeodirectory.com/support-policy/

    As you can see we reply a lot faster, but this is not a chat, so please don’t expect immediate replies.

    To be able to check why it is not importing, we would need to have a look at the CSV file, make sure to zip it before uploading it here. (you should be only using open office or libre office that is what we recommend, not excel nor Google Open Docs).

    We would also need access to your website, so please provide a link and admin credentials in a private reply.

    Thank you,

    June 21, 2016 at 6:21 pm #213407

    lminternet
    Full Member
    Post count: 70

    Hi Paolo,

    Sorry .. yes I saw you replying to others and we waited .. just that we tried many things and were in need of help.

    We have committed big to GeoDirectory recently and yes the expectation was something else. We will adjust accordingly … thanks for your valued support.

    We have been exporting using Google Docs because in the past Open Office requirements worked there. We are now downloading this application so we can import, then export a CSV file .. and we will try the importing again into your platform.

    I will be sure to report back ASAP so hopefully if there’s an issue, I will get in your queue sooner rather than later. Thanks again!

    June 21, 2016 at 6:56 pm #213414

    lminternet
    Full Member
    Post count: 70
    This reply has been marked as private.
    June 21, 2016 at 7:51 pm #213428

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I don’t see anything evident, by looking at the file, please provide a link and admin credentials as requested too and I’ll check your website’s settings.

    Thanks for your patience,

    June 21, 2016 at 8:43 pm #213454

    lminternet
    Full Member
    Post count: 70

    Hi,

    I can’t give you access for NDA reasons but I’m right here now and can tell you or screenshot anything you need.

    What do you think it is?

    June 21, 2016 at 9:17 pm #213456

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    there are several things that I need to check. We can’t do this via screenshots.

    Please provide access to the website or we won’t be able to assist.

    Thanks

    June 21, 2016 at 10:11 pm #213482

    lminternet
    Full Member
    Post count: 70
    This reply has been marked as private.
    June 21, 2016 at 10:19 pm #213491

    lminternet
    Full Member
    Post count: 70
    This reply has been marked as private.
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