Installed latest updates and now HTTP ERROR 500

This topic contains 10 replies, has 3 voices, and was last updated by  Giri 8 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • February 6, 2017 at 1:30 am #355569

    Eleonor Pritchard
    Expired Member
    Post count: 11

    Hi,

    I have installed the latest updates and now can’t even access the back end of my WordPress page, I’m getting this error: HTTP ERROR 500
    http://www.babieswholunch.net

    I will post login details (which will hopefully work) in a private reply below.

    Cheers,

    Eleonor

    February 6, 2017 at 1:31 am #355571

    Eleonor Pritchard
    Expired Member
    Post count: 11
    This reply has been marked as private.
    February 6, 2017 at 4:49 am #355650

    Kor
    Moderator
    Post count: 16516

    Hi Eleonor,

    Could you please provide FTP access to your server so that we could check on the server files?

    FTP Access
    FTP Host :
    FTP Username :
    FTP Password :

    Thanks!

    February 6, 2017 at 5:00 am #355651

    Eleonor Pritchard
    Expired Member
    Post count: 11
    This reply has been marked as private.
    February 6, 2017 at 5:28 am #355661

    Kor
    Moderator
    Post count: 16516

    Hi Eleonor,

    That’s an invalid login. Please check out this documentation from Bluehost regarding FTP account creation. https://my.bluehost.com/cgi/help/ftpaccounts

    Thanks!

    February 6, 2017 at 6:03 am #355694

    Eleonor Pritchard
    Expired Member
    Post count: 11
    This reply has been marked as private.
    February 6, 2017 at 9:09 am #355755

    Kor
    Moderator
    Post count: 16516

    Hi there,

    I’ve just replaced the theme files for you and it seems to work now. Could you please check on it?

    February 6, 2017 at 9:20 am #355756

    Eleonor Pritchard
    Expired Member
    Post count: 11

    Hi,
    Thanks for that.
    It seems to be working ok on my iPhone, but not on my laptop in Chrome or Edge.
    The listings aren’t displaying correctly.

    -Eleonor

    February 6, 2017 at 10:31 am #355769

    Giri
    Expired Member
    Post count: 3155
    This reply has been marked as private.
    February 6, 2017 at 10:33 am #355770

    Eleonor Pritchard
    Expired Member
    Post count: 11

    Thank you so much.
    I will follow that up as soon as I can.
    I really appreciate your support 🙂

    February 6, 2017 at 10:44 am #355775

    Giri
    Expired Member
    Post count: 3155

    You are welcome 🙂

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount