Integration of geodirectory, ninjaforms and woocommerce

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Tagged: Ninja forms

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October 15, 2019 at 3:22 pm #513222

Giovan Antoni
Full Member

Post count: 132

When I activate the woocommerce plugins, the ninja form stops working.
Video: https://drive.google.com/file/d/1T3NBydGVsn6vzOBAo09eE2_1cE06DiCY/view?usp=sharing

I like the pop-up ninja form a lot and I don’t want to stop using it, since it integrates very well with the geodirectory plugins.

But for about 3 weeks I have observed that it stops working when I keep the woocommerce plugins active.

I do not know if it is a server problem or cache memory or if they have had knowledge of any user who reports the same problem.

I already made the report a week ago to support ninja form but they have not responded.

I have currently deactivated the woocommerce plugins, and the ninja form plugins works fine as can be seen in the following url

https://redsalud.com.sv/medicos/el-salvador/san-salvador/san-salvador/medicos-generales/clinica-medica-1/

Do you have any knowledge or report of another user who is suffering the same problem?

October 15, 2019 at 9:39 pm #513259

Alex Rollin
Moderator

Post count: 27815

Hello,

I couldn’t recreate that on my test site.

Please share WP Admin and FTP credentials in a private reply so we can debug the issue.

Thanks

October 16, 2019 at 3:41 pm #513407

Giovan Antoni
Full Member

Post count: 132

This reply has been marked as private.

October 16, 2019 at 3:47 pm #513411

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

October 16, 2019 at 4:13 pm #513421

Giovan Antoni
Full Member

Post count: 132

This reply has been marked as private.

October 16, 2019 at 4:19 pm #513422

Giovan Antoni
Full Member

Post count: 132

This reply has been marked as private.

October 16, 2019 at 4:30 pm #513427

Alex Rollin
Moderator

Post count: 27815

Thanks, the developers have been alerted.

October 16, 2019 at 8:09 pm #513483

Giovan Antoni
Full Member

Post count: 132

Ok thank you

October 17, 2019 at 12:10 pm #513540
Naveen Giri
Moderator

Post count: 1559
Hi Giovan Antoni,

the issue is between woocommerce and divi theme.
it throw a 500 error on ajax call for ninja form load.
```
Uncaught Error: Call to undefined function et_fb_enabled() in /home/172466.cloudwaysapps.com/zwqcwvtztn/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php on line 779
et_builder_wc_load_scripts()
wp-includes/class-wp-hook.php:286
apply_filters()
wp-includes/class-wp-hook.php:310
do_action()
wp-includes/plugin.php:465
do_action()
wp-includes/script-loader.php:2537
wp_enqueue_scripts()
wp-includes/class-wp-hook.php:286
apply_filters()
wp-includes/class-wp-hook.php:310
do_action()
wp-includes/plugin.php:465
do_action()
wp-includes/general-template.php:2745
wp_head()
wp-content/plugins/geodirectory/includes/class-geodir-ajax.php:399
ninja_forms()
wp-includes/class-wp-hook.php:286
apply_filters()
wp-includes/class-wp-hook.php:310
do_action()
wp-includes/plugin.php:465
do_action()
wp-admin/admin-ajax.php:173
The site is experiencing technical difficulties.
```
please update Divi theme to latest and check once again.
here seems they fixed it already https://archive.org/details/Divi-3.0.73
you can also ask it on divi support.

meanwhile the FTP details are not working. so please send valid details. if you want me to check it further.

Thanks
October 17, 2019 at 2:48 pm #513570

Giovan Antoni
Full Member

Post count: 132

This reply has been marked as private.

October 18, 2019 at 6:11 am #513631

Naveen Giri
Moderator

Post count: 1559

Hi Giovan Antoni,

Updated parent Divi theme to latest version and everything seems allright. please have a look

Thanks

October 28, 2019 at 1:49 pm #515143

Giovan Antoni
Full Member

Post count: 132

Thanks for your support Naveen
Although the elegant themes support team, they suggested that I check the server.
They told me the following: “It looks like either your server, woocommerce or Security plugin is blocking the request:

I found similar issue reported in the past with Ninja form and woocommerce plugin;
https://github.com/woocommerce/woocommerce/issues/10512
Please try this, disable your security plugin.
Then contact your hosting provider and show them the screenshot I gave.
Ask them if there’s anything in their server security blocking it then please unblock it, ask them if mod_security module is enabled on your server. Disable the mod security for a test and if it fixes the issue, hosting provider can adjust the rules to allow this request.
Then clear your cache and try these again. ”

That was the response from them.

But I thank you again for your help.

October 28, 2019 at 3:58 pm #515159

Naveen Giri
Moderator

Post count: 1559

Giovan, based on my exploration the 500 error was
https://wpgeodirectory.com/support/topic/integration-of-geodirectory-ninjaforms-and-woocommerce/#post-513540

it was divi theme issue in older version of theme. since you were using very older version of divi theme. you face the issue.

but anyway the issue is fixed now, I will close the ticket.

Thanks for trying Gd support.
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