Internet Explorer crashes every time with GD

This topic contains 12 replies, has 3 voices, and was last updated by  juhasuominen 8 years, 4 months ago.

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  • #368519

    juhasuominen
    Buyer
    Post count: 10

    On our site https://dogium.com/palvelut/ is GD + Advanced features plugin installed. Every time I just try to enter that page, system first tries to load map for a few seconds and then it halts. Only solution to continue is to close IE. IE version is 11.0.40. Chrome, Firefox and mobile browsers seem to work normally.
    What could be done to solve this problem?

    #368521

    Kor
    Moderator
    Post count: 16516

    Hi there,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    Thanks!

    #368522

    juhasuominen
    Buyer
    Post count: 10
    This reply has been marked as private.
    #368523

    Kor
    Moderator
    Post count: 16516

    Hi there,

    Sorry, I’m getting “VIRHE: Virheellinen käyttäjänimi.”. Could you please double check?

    Thanks!

    #368524

    juhasuominen
    Buyer
    Post count: 10
    This reply has been marked as private.
    #368536

    Kor
    Moderator
    Post count: 16516

    Hi juhasuominen,

    Please grant me “Administrative” access to your backend to check further.

    Thanks!

    #368540

    juhasuominen
    Buyer
    Post count: 10

    Sorry, somehow that turned to user. Now you are admin.

    #368547

    Kor
    Moderator
    Post count: 16516

    Hi juhasuominen,

    I’ve just checked the plugins page and it looks like some of the GD plugins are outdated. Could you please update everything and see if it fixes the issue there?

    Thanks!

    #368549

    juhasuominen
    Buyer
    Post count: 10

    Thanks! This takes some time, as our web hosting is responsible for updating. I will contact them immediately.

    #368551

    Kor
    Moderator
    Post count: 16516

    Hi juhasuominen,

    I don’t think your hosting provider is responsible for updating. You have to contact the person who setup the GD site.

    Thanks!

    #368554

    juhasuominen
    Buyer
    Post count: 10

    Ok, I will contact both

    #368570

    Guust
    Moderator
    Post count: 29970

    The error seems to be in this file:
    https://dogium.com/wp-content/themes/dogium/assets/javascript/foundation.js

    Switching themes should confirm that.

    Thanks

    #368574

    juhasuominen
    Buyer
    Post count: 10

    Thank you! I will inform our site developer to handle this.

Viewing 13 posts - 1 through 13 (of 13 total)

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