Invoice "Paid" Vs. "Pending Payment"

This topic contains 7 replies, has 3 voices, and was last updated by  Kiran 7 years, 5 months ago.

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  • June 26, 2017 at 7:55 pm #384786

    Keane Amdahl
    Expired Member
    Post count: 77

    Using my invoice plugin, I’m seeing two different things show up when customers check out: “Paid (r)” and “Pending Payment (r)” and I need to know what the difference is. Everything should be coming through exactly the same, but I need to be sure that once the free trials are over, the revenue will start to get captured. Why am I getting two differnt statuses when the billing is all setup the same?

    – Keane

    June 27, 2017 at 3:39 pm #384852

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    Pending payment should only appear when the payment was not successful.

    If you provide a link and admin credentials we will have a look.

    Thanks

    June 27, 2017 at 5:15 pm #384881

    Keane Amdahl
    Expired Member
    Post count: 77
    This reply has been marked as private.
    June 27, 2017 at 5:20 pm #384882

    Paolo
    Site Admin
    Post count: 31206

    Link please?

    June 27, 2017 at 5:21 pm #384883

    Keane Amdahl
    Expired Member
    Post count: 77
    This reply has been marked as private.
    June 28, 2017 at 4:41 am #384954

    Kiran
    Moderator
    Post count: 7069

    Hi Keane,

    Paid (r) means that invoice is paid.
    Pending Payment (r) means that invoice has not payment/checkout process completed or payment is pending.

    Here “(r)” indicates that the invoice has recurring payments. Recurring invoice payment must be paid via any recurring supported payment gateway(like PayPal, Stripe). At the website end it generates new invoice for recurring payment done via payment gateway on certain recurring interval.

    Let us know if you have any query.

    Kiran

    June 28, 2017 at 4:44 am #384955

    Keane Amdahl
    Expired Member
    Post count: 77
    This reply has been marked as private.
    June 28, 2017 at 5:13 am #384956

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
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