Issues Following V2 Upgrade

This topic contains 12 replies, has 5 voices, and was last updated by  Paolo 6 years ago.

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  • #477788

    Cheryl Johns
    Expired Member
    Post count: 156

    I appreciate you must be busy following conversion niggles. Main issue on my site is people unable to view listings or add and pay for them. The content is all there, it is just not linking up correctly.

    As long as I can resolve the three main issues below, which are all the purpose and revenue stream of the site, then the other layout niggles I can work through later:

    1. From the homepage, clicking on ‘Find a Yard’ directs users to a completely blank page, not the listings. If you click an external link to a listing (ie from my FB page) the listings are shown but no way to view via the site.

    2. When users click on ‘Add Your Yard’ it takes them to the correct page showing packages, but when they click ‘Register Now’ it takes them not to the Add Listing form, but to another random page on the site. It also fails to show the form if you log in as a user and click ‘renew’ or ‘edit’. So how does this page need to be linked back in?

    3. On the home page, it has always had the map at the top (showing locations of listings) with users able to select and deselect listing categories and the search function below (searching by location), The login box for users was in a sidebar on the right. I have had a play with the widgets but nothing seems to take effect on the site with regards to changes?

    Thanks

    #477792

    Guust
    Moderator
    Post count: 29970

    Please post URL and WP admin and FTP details in a private reply and we will have a look. Thanks

    #477793

    Cheryl Johns
    Expired Member
    Post count: 156
    This reply has been marked as private.
    #477833

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #477854

    Cheryl Johns
    Expired Member
    Post count: 156

    I’m assuming you mean a general issue with the V2 update, rather than with my site specifically? Please advise as soon as there is an update.

    #477862

    Alex Rollin
    Moderator
    Post count: 27815

    Something with your site specifically. The developers are taking a look.

    #477896

    Cheryl Johns
    Expired Member
    Post count: 156

    Ok, thanks. In the meantime, I have managed to sort some of the layout issues- namely the appearance of the map and search bar on the home page. You can now view listings via the map markers (although they are not viewing quite as they should be I can deal with that later) but still not through the search function- the results page is just blank.

    On the homepage, it has now appeared a list of categories (which list numerical content of listings but actually goes to a blank page when clicked on). I am unsure if this is something done by the developers, but equally, when viewing listings there is now no side details bar and it just shows the sidebar widgets (on the previous version there was no widgets on the listings sidebar, it just showed the listings detail content- address, contact details, enquiry form for listing etc).

    I appreciate that the developers are looking into the main issues but I’m just trying to see if there is anything else I can resolve in the meantime to get it back up and running properly!

    As someone who’s not overly experienced with WordPress and has spent the last few years getting to grip with V1 and sorting all the niggles literally in the last few weeks to finally get the site exactly as I wanted it, its disheartening to now seemingly be back at square one and having to spend at least all day today trying to figure it all out again when the promise of upgrading to V2 was that there may be “a few” manual changes that may need to be made!

    #477914

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    that is a related issue, a symptom of the problem which is related to locations and urls.

    the developers will take a look at the issue with the site as soon as possible. Thanks for your patience while they look into it.

    #477920

    Cheryl Johns
    Expired Member
    Post count: 156

    Ok, thanks. I will wait for an update from you before looking into anything else- then I’ll know what’s affected and they can resolve, and what I need to for any bits afterwards. Many thanks

    #477934

    Kiran
    Moderator
    Post count: 7069

    Hello Cheryl,

    I have fixed issue of blank screen.

    But you are using “Geo 1280 Theme” which is compatible with GeoDirectory v1.

    Please try other Genesis child theme. GeoDirectory v2 has upgraded template system so you will not required must customization via css.

    Let us know.

    Regards,
    Kiran

    #477954

    Cheryl Johns
    Expired Member
    Post count: 156

    Thanks, but why does it prompt me to update then if the theme I use is not compatible? I feel I’ve been a bit conned into updating through a promise of all these wonderful things and ‘minimal’ changes when the site looks rubbish, no one can add any listings and I’ve wasted all day trying to sort it out to no avail, and now it turns out the theme I use wasn’t even compatible for V2.

    I don’t like the V2 at all so far and there are lots of features from V1 I cannot seem to replicate even having read through all the V2 documentation and having been looking into it all day and testing various things (like the widgets- there’s not one for featured listings, no banners to highlight featured listings, seemingly no way not to have custom HTML on home page sidebar, the font size on the listing results is too small, the pictures on the listings are too big, certain widgets don’t scroll things like in V1- they just add huge long lists to the sidebar, the blog page just points to a singular blog page, not the index, and when it did work earlier there was no titles showing on any of the blog posts, its now added heaps of random content in the side bar.. its all things I’m just going to end up seeking help for and spending time on!!).

    Thank you for sorting the blank page issue but there’s still no accessibility via ‘Add Your Yard’ for people to add listings it just goes still to another random page. This is how I make income from paid listings and at the moment thats not possible in V2. Is it possible to downgrade to V1 again (i backed up right before I converted) or is it better and easier to change the theme?

    It’s all very well bringing out an update- and i understand why you have- but it seems to have overlooked those using WP that aren’t savvy on the system or coding or creating CSS! Basically, I just want the site back working. Its quite basic and was how I wanted it to look and function in V1 but equally I don’t want something that will soon be outdated re plugins or support?

    If its easier and simpler to restore a backup and return to V1 please tell me how to do so, so i can get the site back up and running.

    Thanks

    #477972

    Cheryl Johns
    Expired Member
    Post count: 156

    I have previewed the Genesis theme which looks no different to the current converted version of the incompatible 1280 and would be equally as much work to create the site as was. Is reverting back to V1 as simple as restoring the back up taken pre-conversion? Thanks

    #478005

    Paolo
    Site Admin
    Post count: 31211

    Is reverting back to V1 as simple as restoring the back up taken pre-conversion?

    Yes

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