Issues with setting address on map

This topic contains 8 replies, has 4 voices, and was last updated by  Alex Rollin 6 years ago.

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  • August 9, 2019 at 7:09 am #502225

    sophieshort
    Free User
    Post count: 3

    Since a recent update I am having issues amending addresses in our directory (https://www.socialenterprisemark.org.uk/directory-certified-social-enterprises).

    The map function doesn’t appear to be working properly in the back-end of the directory. Previously, when we entered an address, it would come up with that address on a map which displayed on the places listing, but this isn’t happening now and the map doesn’t appear there. The only way I have been able to update an address has been putting in the map coordinates. Also, previously when we started entering an address, it would automatically come up with the address details, so you could be sure you were selecting the correct road etc.

    Any ideas?

    Thanks

    Sophie

    August 9, 2019 at 9:28 am #502238

    Kor
    Moderator
    Post count: 16516

    Hi sophieshort,

    Thanks for your post. Kindly login to your account where you purchased the GD membership and share your Website WP admin access here in private reply and we’ll check this out for you asap!

    August 9, 2019 at 10:53 am #502248

    sophieshort
    Free User
    Post count: 3

    Hi Kor

    I can’t see a way to send a private reply, even when logged in…

    August 9, 2019 at 10:54 am #502250

    sophieshort
    Free User
    Post count: 3
    This reply has been marked as private.
    August 9, 2019 at 11:02 am #502256

    Alex Rollin
    Moderator
    Post count: 27815

    Support is only provided for free users when the site has no premium plugins installed.

    To receive support please login with the account used to purchase the premium addons.

    https://wpgeodirectory.com/support-policy/

    August 9, 2019 at 11:14 am #502262

    Jamie Dabrowiecki
    Buyer
    Post count: 35
    This reply has been marked as private.
    August 9, 2019 at 1:45 pm #502307

    Jamie Dabrowiecki
    Buyer
    Post count: 35
    This reply has been marked as private.
    August 9, 2019 at 6:11 pm #502357

    Alex Rollin
    Moderator
    Post count: 27815

    GDV2 v20065 introduced a second Google Maps API field. This field is specifically for an unrestricted key for use with Geocoding and especially on the add-listing pages where an address is typed in and then a query sent to Google for the address lookup.

    Please create a new API key that has geocoding and timezone APIs enabled. Make sure it is a different key than the one you are already using, and that it has no http referrer rules for restricting usage (these services cannot have restrictions set or they don’t work).

    Add the new key and let us know.

    GeoDirectory – Settings – General – Show Advanced – Google Geocoding API key

    August 9, 2019 at 6:12 pm #502358

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
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