JS errors causing issue: "Uncaught ReferenceError: gd_infowindow is not define"

This topic contains 6 replies, has 4 voices, and was last updated by  Paolo 8 years, 4 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , ,

  • Author
    Posts
  • May 26, 2016 at 1:16 am #198214

    Chris Anderson
    Buyer
    Post count: 10

    I saw that someone else was having this same issue recently. Basically none of the Sliders or maps are working and I am trying to sort out if it’s to many jQuery libraries loading or what, but I have not been successful and really need this sorted out.

    May 26, 2016 at 8:02 am #198440

    Kor
    Moderator
    Post count: 16516

    Hi Chris,

    We’ll help where we can here, but it’s definitely looking like there’s a plugin conflict. Hard to tell without seeing the backend and doing some inspecting. Do you think you can share temp admin access to your site so we can take a better look? You can post the details here using the private reply option below.

    Thanks!

    May 26, 2016 at 3:21 pm #198679

    Chris Anderson
    Buyer
    Post count: 10
    This reply has been marked as private.
    May 26, 2016 at 4:00 pm #198711

    Paolo
    Site Admin
    Post count: 31206

    For the 1st question, I don’t see the error now, were you able to fix it?

    To add your custom classes and Ids in theme compatibility select Custom, add your mods and save. The theme selected will become theme-name_custom and the changes will be saved in the database.

    I’ve just double checked your theme compatibility settings. You already have Genesis in use and I see your changes. I’m not sure I understand….

    Let us know,

    Thanks

    May 26, 2016 at 4:02 pm #198712

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    June 8, 2016 at 7:43 pm #205678

    stepoutbuffalo
    Buyer
    Post count: 260

    Hi,

    My maps are not working. If I deactivate and then reactivate Location Manager is there a setting that needs to happen or something?

    June 10, 2016 at 8:51 pm #206673

    Paolo
    Site Admin
    Post count: 31206

    Hi,
    please provide a link and admin credentials and we will check what’s going on.

    Let us know,

    Thanks

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount