License key no longer working

This topic contains 8 replies, has 3 voices, and was last updated by  Anonymous 7 years, 8 months ago.

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  • October 20, 2017 at 11:11 am #401685

    Anonymous

    I just went to update my plugins and the GD ones would not update. I checked the 12 month license key and it is correct. I tried my individual licence keys to each plugin and one worked but the rest will not allow me to even change the key?

    Please advise.

    October 20, 2017 at 1:49 pm #401712

    Kor
    Moderator
    Post count: 16516

    Hi claire,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    November 22, 2017 at 10:20 am #406359

    Anonymous
    This reply has been marked as private.
    November 22, 2017 at 10:23 am #406362

    Anonymous

    Sorry for the late reply – I had some issues this month that were bigger than this issue x

    November 22, 2017 at 12:40 pm #406385

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Please reply with your site URL.

    Thanks

    November 22, 2017 at 1:15 pm #406389

    Anonymous
    This reply has been marked as private.
    November 22, 2017 at 2:40 pm #406397

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Here is the step by step:

    1. Go to WP Plugins Page
    2. Pick one of the plugins that needs an update
    3. Click on “License” -> Click Deactivate
    4. Refresh the page
    5. Find the same plugin again and re-enter your license (you can find your here:https://wpgeodirectory.com/your-account/)
    6. Click Activate
    7. Refresh the page
    8. Click on “Update now”

    I admit that it doesn’t seem quite that smooth. In the end, what you need to do is get the license to activate, and then come back to the page and do the update.

    I did that for your GD plugins, got them all updated using my own licenses. Now you need to go back and put your licenses in place before you update the next time.

    Hope that helps

    November 22, 2017 at 2:50 pm #406400

    Anonymous

    Sure, that’s what I was doing. Bit the annual license said it was invalid and the individual licenses said they were valid bit when I tried update it said not authorised.

    I didn’t refresh in-between so will try again and get back to you.

    Thanks x

    November 22, 2017 at 2:57 pm #406403

    Anonymous

    Ok that seems to have worked now – many thanks 🙂 x

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