limit of concurrent processes

This topic contains 10 replies, has 3 voices, and was last updated by  Kiran 6 years, 1 month ago.

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  • February 15, 2019 at 4:11 am #469080

    Kendra
    Free User
    Post count: 32

    I keep getting this error while working on my site: “This account has reached its limit of concurrent processes.” My hosting company says it’s probably related to the WordPress Plugins and Themes, but the only ones I have installed are for GD. What do you suggest?

    February 15, 2019 at 4:19 am #469081

    Kendra
    Free User
    Post count: 32

    Just to be clear, the error obviously comes from the hosting company – I’m not saying its a GD error message. They say:
    “The error that you are receiving: “This account has reached its limit of concurrent processes.” is placed on the page on purpose to indicate that you have exhausted your allotment for the concurrent PHP processes on your site.

    This issue may come from the number of plugins, a corrupt plugin, or a plugin that’s just running in a loop. When this happens, it can start to take up the memory on the server.

    If you happen to have a WordPress site, it could potentially be an issue with your chosen set of plugins and themes “together.

    February 15, 2019 at 4:27 am #469083

    Alex Rollin
    Moderator
    Post count: 27815

    Which company are you hosting with?

    Did they, or, can they give you any logs to tell you more about where the issue is coming from?

    February 15, 2019 at 5:28 pm #469208

    Kendra
    Free User
    Post count: 32
    This reply has been marked as private.
    February 15, 2019 at 5:29 pm #469209

    Kendra
    Free User
    Post count: 32
    This reply has been marked as private.
    February 16, 2019 at 8:42 am #469373

    Kiran
    Moderator
    Post count: 7069

    Hello Kendra,

    I checked error log and there are some database query errors there, that could be a reason.
    Please provide us a site link and admin credentials and FTP credentials to look into more.

    Thanks,
    Kiran

    February 16, 2019 at 4:36 pm #469422

    Kendra
    Free User
    Post count: 32
    This reply has been marked as private.
    February 18, 2019 at 3:52 am #469605

    Kendra
    Free User
    Post count: 32
    This reply has been marked as private.
    February 18, 2019 at 11:27 am #469688

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    February 19, 2019 at 7:08 pm #470083

    Kendra
    Free User
    Post count: 32

    I’m trying to backup my site so I can try reinstalling everything, but I can’t seem to backup the GD settings. I went to the Settings place and downloaded it, but then I immediately tried to reupload the .json file and I got this error “json file is not valid.” Before I try with a fresh start, can you let me know what the error for the json backup could be about?

    February 20, 2019 at 9:42 am #470173

    Kiran
    Moderator
    Post count: 7069

    Hello Kendra,

    Recent WordPress version has restricted some mime types for uploading. We have fixed it from our side.
    It will be in next release.

    Please try this patch: https://github.com/AyeCode/geodirectory/pull/620/commits/e2b65a75e57169d9095c6d1f2fae22620720da71

    Kiran

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