Listing Claim Issues

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Tagged: Listing Claim Issues

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June 20, 2018 at 2:18 pm #435673

John Addae
Expired Member

Post count: 59

I have setup Listing Claim but cannot find it in the Dashboard of the Listing owner

June 20, 2018 at 2:18 pm #435674

John Addae
Expired Member

Post count: 59

This reply has been marked as private.

June 20, 2018 at 2:20 pm #435676

Alex Rollin
Moderator

Post count: 27815

Clai listing shows as a text link like “Business Owner?” on the detail page:

https://wpgeodirectory.com/docs/claim-listings-add-on-overview/

June 20, 2018 at 3:29 pm #435689

John Addae
Expired Member

Post count: 59

Thanks Alex, I have followed all the steps you mentioned and set it up, but when the business Owner form is filled and submitted it is not getting received in the Listing Claim tab.

I have already shared my credentials please

June 20, 2018 at 3:38 pm #435691

Paolo
Site Admin

Post count: 31211

Hi,

are you testing the claim listing with an admin user? If yes, it will not work.

Please test it with a regular user and it will work.

Let us know,

Thanks

June 20, 2018 at 3:40 pm #435692

Alex Rollin
Moderator

Post count: 27815

Hello,

After clicking submit on the claim form I see a blank page with a 0.

That is not expected.

Please update WordPress, BuddyPress, and GD plugins to current versions.

Once updated, here is a test outline you can follow to test it yourself, at the bottom of the page: https://wpgeodirectory.com/docs/claim-listings-add-on-overview/

If that doesn’t fix the issue, then make another private reply with FTP information and we will debug the issue.

Thanks

FTP Credentials
FTP Host:
FTP Port:
FTP User:
FTP Password:

June 20, 2018 at 3:50 pm #435693

John Addae
Expired Member

Post count: 59

i changed the user type to normal but still not working.
See attached the screen after submitting the Claim Listing form

June 20, 2018 at 3:53 pm #435696

Alex Rollin
Moderator

Post count: 27815

Hello,

After clicking submit on the claim form I see a blank page with a 0.

That is not expected.

Please update WordPress, BuddyPress, and GD plugins to current versions.

Once updated, here is a test outline you can follow to test it yourself, at the bottom of the page: https://wpgeodirectory.com/docs/claim-listings-add-on-overview/

If that doesn’t fix the issue, then make another private reply with FTP information and we will debug the issue.

Thanks

FTP Credentials
FTP Host:
FTP Port:
FTP User:
FTP Password:

June 20, 2018 at 6:16 pm #435715

John Addae
Expired Member

Post count: 59

This reply has been marked as private.

June 20, 2018 at 6:20 pm #435716

Paolo
Site Admin

Post count: 31211

please provide FTP credentials too:

FTP Credentials
FTP Host:
FTP Port:
FTP User:
FTP Password:

June 20, 2018 at 6:49 pm #435719

John Addae
Expired Member

Post count: 59

This reply has been marked as private.

June 20, 2018 at 6:54 pm #435721

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

June 21, 2018 at 5:58 am #435769

John Addae
Expired Member

Post count: 59

Thanks and just to add also that the Contact Us form is not functioning well as well. Out of 4 messages sent from this form i have been receiving only 2 in my email.

June 21, 2018 at 6:04 am #435770

Kiran
Moderator

Post count: 7069

Hi John,

Your site is running with old plugins, please update those outdated plugins.
Let us know if updating the plugins does not fix the issue.

Thanks,
Kiran

June 21, 2018 at 6:40 am #435772

John Addae
Expired Member

Post count: 59

Hi Kiran
I indicated earlier that I have already updated the plugins I was asked to update and still the problem persisting. So after I was asked to provide my ftp information which I did and waiting for the results only for you to be requesting me to update plugins again.
If i still need to update some other plugins can you please mention the specific ones. Please refer to the post history
Regards
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