Listing Payment

This topic contains 15 replies, has 4 voices, and was last updated by  Cheryl Johns 8 years, 4 months ago.

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  • November 17, 2016 at 2:18 pm #305507

    Cheryl Johns
    Expired Member
    Post count: 156

    Hi All

    When someone wishes to confirm and pay for their listing (we have paypal setup) when they click the pay button it just redirects them back to the homepage and we cannot work out why.

    You can see this here: http://www.frenchstaysdirect.com

    All plugins and WP version are upto date.

    Many thanks in advance

    November 17, 2016 at 3:24 pm #305514

    Kor
    Moderator
    Post count: 16516

    Hi Cheryl,

    We’ll need WP temp admin credentials to check further. Please post the details here using the private reply option below.

    Thanks!

    November 17, 2016 at 4:18 pm #305533

    Cheryl Johns
    Expired Member
    Post count: 156
    This reply has been marked as private.
    November 17, 2016 at 6:59 pm #305655

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    Everything seems to be in order to me settings wise, so I asked to he developers to check.

    They’ll let us know asap.

    Thanks

    November 17, 2016 at 7:15 pm #305672

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Your GD core is upto date but most of your plugins are out of date, you might be being affected by this: https://wpgeodirectory.com/support/topic/missing-update-notifications/

    Please update and it should work.

    Thanks,

    Stiofan

    November 18, 2016 at 3:53 pm #306199

    Cheryl Johns
    Expired Member
    Post count: 156

    Ok thank you Paolo and Stiofan. I actually run another site http://www.liverylist.co.uk on the same version and which as far as i know has the exact same payment set up and having just tested this site the payment process is working fine. This should be on the same updates as well so not sure how or why one site would work and not the other?!

    To add, once the user clicks ‘confirm preview and proceed to checkout’, normally it goes to a ‘GD Checkout’ page, which then gives the user the option to link to Paypal to make payment so it is this link that is missing/ re-directing to homepage, not the link to Paypal as i first thought.

    November 18, 2016 at 9:33 pm #306436

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    plaese update everything as Stiofan asked. It is a big mistake to run the latest version of the core plugin with outdated add-ons

    Thanks

    November 19, 2016 at 11:26 am #306703

    Cheryl Johns
    Expired Member
    Post count: 156

    Okay, but all add-ons have been updated during our diagnosis of the problem and prior to me posting so as far as i know these are all up to date as of a few days ago?

    November 19, 2016 at 8:07 pm #306909

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    yes of course, but we don’t provide support for outdated plugins.

    Unless you update everything we won’t be able to assist.

    Thank you

    November 20, 2016 at 7:43 am #307104

    Cheryl Johns
    Expired Member
    Post count: 156

    Ok, thanks. Will get it done asap and let you know.

    November 22, 2016 at 2:06 pm #308308

    Cheryl Johns
    Expired Member
    Post count: 156

    Hi, have now updated and seemed to be working fine in tests my end. However, i have had a user in France today try to make payment via PayPal and when they get to checkout it says ‘data does not match input character set’. Is this because payment is set in euros? Having looked into it online i have changed the language encoding on my PayPal account to ISO-8859-1 (Western Europe) as it was on something else but am unable to replicate the error to see if it works (it shows as working fine from my account as a third party user). As a majority of the users will be based in France i need to ensure the PayPal link is compatible for both UK and French visitors. Could you advise please…

    November 23, 2016 at 11:10 am #308950

    Cheryl Johns
    Expired Member
    Post count: 156

    Hi, have you been able to look into this please? Thanks

    November 23, 2016 at 2:39 pm #309078

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    The site “blog_charset” values is used, if your site is something other than UTF-8 then you will have a setting under Settings>Reading at the top, if it is already UTF-8 then the setting will not show and UTF-8 will be sent.

    Thanks,

    Stiofan

    November 24, 2016 at 7:16 am #309561

    Cheryl Johns
    Expired Member
    Post count: 156

    Ok thank you. Assuming yu mean on the dashboard, I have looked under Settings > Reading and nothing shows in relation to this setting. Assuming it is therefore sending UTF-8 i have changed my PayPal to this decoding setting now as well so both on UTF-8 but still getting same error message?

    November 24, 2016 at 11:48 am #309730

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Yes it is sending it as UTF-8
    I carried through to paypal and seen no errors, how can i recreate this?

    Stiofan

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