Listing still showing after expiration

This topic contains 7 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 1 month ago.

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  • January 9, 2020 at 12:48 pm #524837

    Dennis Rode
    Expired Member
    Post count: 7

    Hi
    I have a problem with listing expiration on the site https://diskretudlejning.dk. When a listing has expired it is still showing as activ on my maps in the frontend.

    Do you have any idea what could be wrong?

    Best regards
    Dennis

    January 9, 2020 at 1:43 pm #524843

    Kor
    Moderator
    Post count: 16516

    Hi Dennis,

    Thanks for your post. We would need to check your GD setup and could you please share your Website WP admin access here in private reply so that we could troubleshoot this further for you?

    January 9, 2020 at 2:16 pm #524848

    Dennis Rode
    Expired Member
    Post count: 7
    This reply has been marked as private.
    January 9, 2020 at 4:44 pm #524875

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    January 9, 2020 at 5:24 pm #524885

    Dennis Rode
    Expired Member
    Post count: 7
    This reply has been marked as private.
    January 10, 2020 at 11:12 am #525025

    Alex Rollin
    Moderator
    Post count: 27815

    The field “Udløbsdato” is required to allow expirations to happen. It is not visible in the form except to admins, and is set automatically when a listing is paid for, set for the days of the package upon payment.

    Right now you have that field marked inactive. Try activating it and using a test listing. Add a listing for a non-recurring package, set it for published, then manually set the Udløbsdato to a date like yesterday. Then go to GD – Status – Tools and run the expire check tool to see the expiry process in effect.

    https://wpgeodirectory.com/docs-v2/geodirectory/status/#tools

    January 10, 2020 at 12:24 pm #525038

    Dennis Rode
    Expired Member
    Post count: 7

    Great great great. I think I got it to work now. Thank you very much.

    Can I ask you one more favor. I have been contacted by some users, saying that they dont recives any massage when other users fill out the contact form ind the ads.
    I have been testing and searching but cant find any errors. Could you take a quick look and see if there should be anything wrong?

    January 10, 2020 at 5:59 pm #525101

    Alex Rollin
    Moderator
    Post count: 27815

    Please install the email log plugin to check if the emails are being created.
    If they are, then they may be going to spam.
    Our email doc has some options for you to consider:
    https://wpgeodirectory.com/docs-v2/integrations/email/

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