Listings not expiring/draft

This topic contains 15 replies, has 5 voices, and was last updated by  laurence anthony 6 years, 9 months ago.

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  • December 11, 2018 at 4:48 pm #458036

    laurence anthony
    Expired Member
    Post count: 293

    Hi,
    I have checked settings for packages, each package set to Expire.
    I have checked General settings, Enable Expiry is enabled and set to draft.

    Client provided a listing that did not expire and did not go to draft mode.
    screenshot attached

    December 11, 2018 at 4:50 pm #458038

    laurence anthony
    Expired Member
    Post count: 293
    This reply has been marked as private.
    December 11, 2018 at 5:51 pm #458048

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    the developers have been alerted.

    They’ll let you know what happened asap.

    Thanks for your patience,

    December 12, 2018 at 8:31 am #458112

    Kiran
    Moderator
    Post count: 7069

    Hello Larry,

    Your site using old version of GeoDirectory & it’s plugins, and Old version of Invoicing plugin.
    Please update those plugins we we can take a look.

    Also please provide invoice id or url paid for the listing you mentioned in last reply.
    FYI the listing paid via recurring package will not be expired/renewed until IPN request received from gateway site(ex: PayPal).

    Kiran

    January 16, 2019 at 5:53 am #463443

    laurence anthony
    Expired Member
    Post count: 293
    This reply has been marked as private.
    January 16, 2019 at 6:33 am #463447

    Alex Rollin
    Moderator
    Post count: 27815

    If that listing is set to a recurring package, and was created before you installed invoicing, then no it will not expire automatically because Invoicing must receive a notification from the payment gateway associated with the subscription in order to set the listed to expired. Hope that makes sense.

    January 16, 2019 at 10:11 pm #463584

    laurence anthony
    Expired Member
    Post count: 293

    So I can remove recurring from the package and listings created prior to installing Invoicing will expire correctly?

    Then I should create a duplicate package with recurring enabled and hide the old package from purchase?

    January 17, 2019 at 7:38 am #463669

    Alex Rollin
    Moderator
    Post count: 27815

    Generally speaking, and in this case, changes made to a package will only effect new listings created with with that package.

    What is your goal, with the listings? If you want to expire them, you can just set them to your chosen expired status eg Draft.

    January 17, 2019 at 5:11 pm #463747

    laurence anthony
    Expired Member
    Post count: 293

    they are currently set that way. but they don’t expire(draft). you stated previously that it was due to the package set as recurring and expecting notification from payment gateway.

    we need old listings to expire(send email, change to Draft mode) and renewals/new-signups to be on recurring.

    January 18, 2019 at 10:52 am #463909

    Alex Rollin
    Moderator
    Post count: 27815

    You can set them to a non-recurring package, that will use the settings of the package to expire them.
    Recurring packages will only expire based on a notification from the payment gateway, impossible for listings that are not connected to a subscription in a gateway.

    January 28, 2019 at 7:10 pm #465852

    laurence anthony
    Expired Member
    Post count: 293

    Hi Alex, do you have recommended method to transition old listings to recurring packages?

    January 28, 2019 at 7:20 pm #465853

    Kor
    Moderator
    Post count: 16516

    Hi Laurence,

    Do you mean you want to bulk edit old listings? If you are, you can possibly try the import/export method https://wpgeodirectory.com/docs/core-export/

    Thanks!

    January 28, 2019 at 7:24 pm #465854

    laurence anthony
    Expired Member
    Post count: 293

    Well, I mean more for the customer. If they have a listing on a non-recurring package, get the email to renew, can we have them sign up on the recurring package instead on renewing the non-recurring package?

    January 28, 2019 at 7:28 pm #465855

    Paolo
    Site Admin
    Post count: 31211

    Renewing means staying on the same package.

    What you need to ask them is to let the old package expire and later update using the new recurring package.

    Thanks

    January 28, 2019 at 7:33 pm #465856

    laurence anthony
    Expired Member
    Post count: 293

    Thanks Paolo

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