Location manager plugin update failed

This topic contains 12 replies, has 3 voices, and was last updated by  Stiofan O’Connor 8 years, 7 months ago.

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  • February 9, 2017 at 11:07 pm #358761

    aptoitos
    Buyer
    Post count: 8

    Two issues:

    1) I tried updating the Location Manager plugin just now and failed with message:

    An error occurred while updating GeoDirectory Location Manager: Download failed. Unauthorized”

    I have purchased this plugin..!!!

    2) regarding the purchase, after the initial charge, a few days later, you refunded my account and immediately re-charged it. That, because of the currency exchange, created a shortfall in my account. Why did you do that?

    Please, advise.

    February 10, 2017 at 12:43 am #358883

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    1) I don’t see anything on our side that would cause that error, the license is active and valid, if you provide a link and admin credentials in a private reply, we will look into it.

    2) Because I can’t access our Stripe account, I cannot answer with certainty, but as far as I know we don’t have the tools to do something similar.

    We can refund of course, but not re-charge you immediately after. Only you with your credit card can process any transaction on our website. Either it was an error made by the payment gateway or something made by your credit card company / bank.

    I asked to Stiofan to investigate with Stripe customer service and to let us know,

    Thanks

    February 10, 2017 at 12:52 am #358884

    aptoitos
    Buyer
    Post count: 8
    This reply has been marked as private.
    February 10, 2017 at 2:37 pm #359551

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    February 10, 2017 at 3:40 pm #359641

    aptoitos
    Buyer
    Post count: 8
    This reply has been marked as private.
    February 10, 2017 at 3:47 pm #359643

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    #1 It was a change on our end.

    #2 I have opened a ticket, i’ll keep you posted.

    Thanks,

    Stiofan

    February 10, 2017 at 5:12 pm #359731

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    February 10, 2017 at 6:17 pm #359786

    aptoitos
    Buyer
    Post count: 8
    This reply has been marked as private.
    February 10, 2017 at 6:20 pm #359787

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have forwarded that on to them, thanks.

    Stiofan

    February 11, 2017 at 12:24 pm #360324

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    February 11, 2017 at 12:28 pm #360325

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    February 11, 2017 at 10:13 pm #360460

    aptoitos
    Buyer
    Post count: 8
    This reply has been marked as private.
    February 11, 2017 at 10:27 pm #360468

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have asked if they do, that sounds like the only explination, i’ll keep you posted.

    Stiofan

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