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Tagged: compatability, login broken

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November 28, 2016 at 5:06 am #312772

Jerome Moss
Free User

Post count: 5

Hi, I love this plugin and so far it works beautifully for what I want I want to buy a few addons for it as well but I have a slight issue with the compatibility of my theme. Im using car dealer theme and when the plugin is install the top header/content bar shifts and when clicking sign up the javascript window just flashes over the screen and doesnt come up. When im logged in I dont have any issues with the header area at all. Do you have an suggestions on where i can look to solve this problem. My website is carzbz.com you can check it out to see what i mean. Thanks in advance

November 28, 2016 at 7:33 am #312784

Kor
Moderator

Post count: 16516

Hi Jerome,

I’ve just checked your Website and I’m not really sure if I’m getting this. Do you think you can share WP temp admin access to your site so we can take a better look? You can post the details here using the private reply option below.

Thanks!

November 28, 2016 at 2:35 pm #313012

Jerome Moss
Free User

Post count: 5

This reply has been marked as private.

November 28, 2016 at 4:17 pm #313159
Kor
Moderator

Post count: 16516
Hi Jerome,

I’ve just checked your Website and I’m able to see the issue there. Looks like GD stylings are causing the issue there. Could you try overwriting it using the custom CSS code below? I’ve tried applying it but it seems to be in a cache as I’m unable to see the changes. Could you give it a try? Also, let me know if the code below breaks anything else.
```
.trigger {
        position: relative!important;    
}
```
November 28, 2016 at 5:01 pm #313208

Jerome Moss
Free User

Post count: 5

This reply has been marked as private.

November 29, 2016 at 4:47 pm #314518

Kor
Moderator

Post count: 16516

Hi Jerome,

I’ve taken another look at your Website and I’m able to see the issue there. Looks like GD is conflicting with the theme. I’ll ask a developer for a second opinion. Thanks ahead of time for your patience!

November 29, 2016 at 5:08 pm #314523

Jerome Moss
Free User

Post count: 5

This reply has been marked as private.

November 29, 2016 at 6:24 pm #314575

Paolo
Site Admin

Post count: 31211

Hi Jerome,

there is definitely a JS conflict between our plugin and that theme. I asked to the developers team to go deeper as I can’t find the problem.

They’ll let us know asap.

Thanks for your patience,

November 29, 2016 at 6:37 pm #314583

Stiofan O’Connor
Site Admin

Post count: 22956

I see you are runing W3 total cache, this is know to cause problems, can you try disabling it to see if that fixes it, if not please also provide FTP info and i will get to the bottom of it.

Thanks,

Stiofan

November 30, 2016 at 12:32 am #314976

Jerome Moss
Free User

Post count: 5

This reply has been marked as private.

November 30, 2016 at 11:01 am #315443

Stiofan O’Connor
Site Admin

Post count: 22956

Thanks for the info, please check now. The theme and our plugin were using the same class for some functions, i have changed our class name.

Thanks,

Stiofan

November 30, 2016 at 11:58 am #315463

Jerome Moss
Free User

Post count: 5

Thank you so so much Kor, Paolo and Stiofan i really appreciate the help and this is great support indeed ill be sure to leave a review :-). It seems to be working fine now thank you. I have only 1 question remaining and then im done. When I do upgrade my theme or upgrade your plugin the changes you have made wont be overwritten right?

November 30, 2016 at 12:36 pm #315472

Stiofan O’Connor
Site Admin

Post count: 22956

You are welcome 🙂
This change was made in the core GD plugin, we will be doing a release later today and it will be included so no need to worry.

P.S. Reviews are always greatly appreciated! 🙂
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