Map Categories not unchecking

This topic contains 26 replies, has 4 voices, and was last updated by  Paolo 8 years, 6 months ago.

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  • January 21, 2017 at 8:21 pm #347031

    Jacob Cowell
    Expired Member
    Post count: 14

    I am using Flatsome by UX Themes. I need somebody to fix my map… when you go to uncheck a category all it does is flip the categories upside down… just view the home page and see for yourself… how much to fix thes issue? 7275125414 text or respond here i suppose thank you. im looking for this to get done asap… please thanks so much.

    I have attached two pics of what i am talking about with trying to check and uncheck the categories on the map… the first is where they are all checked facing right side up… the second photo is me trying to uncheck one and then the categories just flip upside down and do no uncheck anything.

    January 23, 2017 at 4:11 pm #347975

    Paolo
    Site Admin
    Post count: 31211

    Hi Jacob,

    just FYI, that’s probably caused by a 3rd party plugin.

    Before spending any money, I’d try to find which one is it that causes the problem (I’d point to the popup plugin 1st) and find an alternative that doesn’t break anything.

    To do so, please try to disable all non GD plugins and test again. If the problem is gone, reactivate one by one till the problem comes back.

    let us know,

    Thanks

    January 23, 2017 at 5:20 pm #347989

    Jacob Cowell
    Expired Member
    Post count: 14

    I have deactivated plugins except for gd directory plugins… Nothing has been solved.

    January 23, 2017 at 5:29 pm #347991

    Paolo
    Site Admin
    Post count: 31211

    Please provide admin credentials in a private reply and we will have a look.

    It could be caused by a theme script too.

    Thanks

    January 23, 2017 at 5:35 pm #347995

    Jacob Cowell
    Expired Member
    Post count: 14
    This reply has been marked as private.
    January 23, 2017 at 5:37 pm #347998

    Jacob Cowell
    Expired Member
    Post count: 14

    And i Promise to always stay a loyal customer! lets just please figure this out. =] ty

    January 23, 2017 at 9:57 pm #348151

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    the conflict is with a theme script. It uses the same class that we use for our map categories.

    .toggle

    I asked to the developers to change our to 

    .geodir_toggle

    that was it’s impossible we’ll ever have a conflict with another theme or plugin.

    If you provide FTP credentials, once they fix this they will apply a patch to your website while we release a new version.

    Thanks

    January 24, 2017 at 1:18 am #348268

    Jacob Cowell
    Expired Member
    Post count: 14

    definately thank you. when would u like for me to get you my ftp info? do u know how long it will be until it can be fixed?

    January 24, 2017 at 4:10 pm #348656

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    we’ll try to fix it asap. You can share your FTP credentials here now in a private reply, that only our staff will be able to read.

    Thanks

    January 24, 2017 at 10:14 pm #348741

    Jacob Cowell
    Expired Member
    Post count: 14
    This reply has been marked as private.
    January 25, 2017 at 3:29 pm #349289

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, please check now.

    Stiofan

    January 25, 2017 at 4:25 pm #349376

    Jacob Cowell
    Expired Member
    Post count: 14

    Yall are amazibg! Im very pleased and happy!!! Please let me know where i can leave a review on your support? ty all so much! =]

    January 25, 2017 at 4:31 pm #349378

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    you can leave it here : https://wordpress.org/support/plugin/geodirectory/reviews/ and we would highly appreciate it.

    Thanks! 🙂

    January 25, 2017 at 7:30 pm #349493

    Jacob Cowell
    Expired Member
    Post count: 14

    Hey there… Very sorry to bother you all again…. i was checking out the map and i noticed that when i choose a different custom post type at the bottom of the map i noticed the categories dont switch over to the new categories of the post type that i am switching too… it will change over if i manually refresh the page just not automatically like it used too.

    January 25, 2017 at 7:33 pm #349494

    Paolo
    Site Admin
    Post count: 31211

    Hi Again,

    I alerted the developers and they’ll let us know asap.

    Thanks

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