Map not showing locations

This topic contains 11 replies, has 2 voices, and was last updated by  Ron Lenox 8 years, 6 months ago.

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  • September 28, 2016 at 3:38 pm #274605

    Ron Lenox
    Buyer
    Post count: 230

    The listings do not show the location on the map.

    See the attached screen shots.

    September 28, 2016 at 3:48 pm #274609

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    it doesn’t work because you are using an .ico file instead of a .png file.
    http://www.discoversma.com/wp-content/uploads/2016/03/Events.ico

    The ICO file format is an image file format for computer icons in Microsoft Windows. ICO files contain one or more small images at multiple sizes and color depths, such that they may be scaled appropriately.

    It works on firefox, but doesn’t work on most other browsers and it is a mistake.

    Please change the event marker currently used with a png.

    Thanks

    September 28, 2016 at 4:42 pm #274644

    Ron Lenox
    Buyer
    Post count: 230

    The link that you provided does not work. Please provide exactly where and how to change.

    It worked fine until yesterday. Did something change?

    Ron Lenox

    September 28, 2016 at 4:49 pm #274648

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    go to Events >> Event categories and edit all categories that are using a .ico file instead of an image file.

    Nothing has changed on our side.

    Thanks

    September 28, 2016 at 8:32 pm #274816

    Ron Lenox
    Buyer
    Post count: 230

    Then please explain why it suddenly failed to display the location. I am not lying to you – I am sure you are not suggesting that. It was working fine last week. Something happened and I do not appreciate you claiming that it was always OK.

    I want to know why it suddenly changed.

    Ron Lenox

    September 29, 2016 at 6:40 pm #275474

    Ron Lenox
    Buyer
    Post count: 230

    I replaced the icon for “Restaurants” with a png file. Same thing – it does not show.

    http://www.discoversma.com/places/mexico/guanajuato/san-miguel-de-allende/restaurants/taco-lab/#post_map

    September 29, 2016 at 6:47 pm #275476

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    I’m not lying to you either, maybe Chrome has changed something and it is not showing ICO files in page content anymore and before it used to (I don’t know TBH), but ICO file are not meant to be used as web images.

    The ICO file format is an image file format for computer icons in Microsoft Windows.

    The only ICO file you should use on a website is the favicon that appears next to your page titles in the browser’s tabs.

    All images added to a website page should ideally be jpg if no transparency is needed and png if a transparency is needed. A latter options are gifs that should be used only if an animated image is needed.

    Right now you did NOT change to a png, you uploaded another ico file: http://www.discoversma.com/wp-content/uploads/2016/03/restaurant.ico

    Thank you

    September 29, 2016 at 7:37 pm #275487

    Ron Lenox
    Buyer
    Post count: 230

    I changed the restaurant ico to a png. It still did not show.

    September 29, 2016 at 7:39 pm #275488

    Ron Lenox
    Buyer
    Post count: 230

    I also just checked on Internet explorer and they do not show.

    September 29, 2016 at 7:47 pm #275490

    Paolo
    Site Admin
    Post count: 31211

    Did you clear both GD Booster cache and your browser cache after changing the icon from a ICO to a PNG?

    The ICO is not supposed to work, I don’t even know why it works on Firefox.

    September 29, 2016 at 8:06 pm #275492

    Ron Lenox
    Buyer
    Post count: 230

    Cleared all caches and not help. What I am trying to get across is that this a a new problem. This site has been going for well over a year and this is the first time that it happened.

    September 29, 2016 at 9:15 pm #275509

    Ron Lenox
    Buyer
    Post count: 230

    I will go back and replace all of them with png. Thanks for the help

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