Guys,
we’ve gotten several reactions from our endusers because they get confused when they submit information/messages/claim their listings, that we think might be ‘easily’ solved by offering them a popup, something like: ‘Thanks, your request has been send. Please check your e-mail’
This is the situation: If a user enters a message (presses the send-button) everything works, but the user doesn’t get realtime feedback from this. So he/she presses the button again, and again and again.
This leads to an unpleasant experience for the enduser, and confusion for us: what’s going here?
We see this happening on claim listing (image 1)
when sending a message: after clicking send they go back to the page, and they try again (see image 2)
Thanks for your thoughts about this. We would be very happy if we can tell users that this will be solved somewhere in the (hopefully near;-) future…
Thanks!
viguursthijs 10 years ago.
