Multi Ratings not works

This topic contains 17 replies, has 5 voices, and was last updated by  Alex Rollin 5 years, 8 months ago.

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  • #470294

    Vincenzo Pezzella
    Expired Member
    Post count: 84

    Hello, I need help on Multi Ratings Addon: I create 4 types of ratings + an overall rating for every place (Strutture) on my website but if I rate, with review, and submit nothing is happening; the same is true for recipes (Ricette), where there’s only overall rating (to understand if the problem was generated by multiratings).
    If You want I send You my WP admin access to check.
    Could You help me please?
    Thanks.

    #470300

    Kor
    Moderator
    Post count: 16516

    Hi Vincenzo,

    Thanks for your post. Yes, we would need WP admin access in private reply to check on this. Could you provide that?

    #470301

    Vincenzo Pezzella
    Expired Member
    Post count: 84
    This reply has been marked as private.
    #470430

    Alex Rollin
    Moderator
    Post count: 27815

    I suspect this issue is related to a conflict with whatever plugin is adding the text:
    “By using this form you accept the storage and management of your data from this website. ”

    Try disabling the plugin that creates that and let us know if the review submits.

    #470444

    Vincenzo Pezzella
    Expired Member
    Post count: 84

    Hi Alex, I deactivate GDPR Compliance (plugin that creates texts) but reviews not works the same.
    In “Recipes” I insert a review, I do not know why now is not possible.

    #470451

    Alex Rollin
    Moderator
    Post count: 27815

    What plugin adds this text?
    “By using this form you accept the storage and management of your data from this website.”

    Try disabling non-GD addons one by one and let us know what you find if it is disabled.

    #470454

    Vincenzo Pezzella
    Expired Member
    Post count: 84

    GDPR Compliance add that text on every form.
    I disabled all the last plugins that I added but reviews not works the same.
    I send to You my WP admin access, could You enter in backend and check it?

    #470455

    Paolo
    Site Admin
    Post count: 31206

    A developer will look at your website as soon as possible.

    Thanks for your patience,

    #470460

    Vincenzo Pezzella
    Expired Member
    Post count: 84

    Thanks Paolo, I hope he fix the problem.

    #470461

    Alex Rollin
    Moderator
    Post count: 27815

    The text is added by the plugin “WP GDPR Compliance”

    Even when it is disabled, though, the button itself is not active and the review can’t be submitted.

    When I switch themes I was able to submit a review, with WP GDPR Compliance enabled, so it seems to be a conflict with the theme.

    The developers will take a look and provide you with an update as soon as possible.

    #470469

    Vincenzo Pezzella
    Expired Member
    Post count: 84

    Ok but why then, in a recipe, I managed to insert a review?
    I hope developer can fix the issue to submit reviews.

    #470542

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #470549

    Vincenzo Pezzella
    Expired Member
    Post count: 84
    This reply has been marked as private.
    #470573

    Kiran
    Moderator
    Post count: 7069

    Hello,

    Try following code snippet. To run this snippet use any snippet plugin or put in your child theme functions.php file.

    
    
     * Fix conflict between ARTEMIS review with GeoDirectory review.
     */
    function gd_snippet_190222_template_redirect() {
    	global $post;
    
    	if ( ! empty( $post ) && geodir_is_page( 'detail' ) ) {
    		remove_filter( 'comment_form_field_comment', 'ARTEMIS_SWP_change_comment_field_textarea' );
    	}
    }
    add_action( 'template_redirect', 'gd_snippet_190222_template_redirect' );

    Kiran

    #470584

    Vincenzo Pezzella
    Expired Member
    Post count: 84

    Ok, I add this into a Snippet Plugin and it seems works fine 😉
    Great job Kiran, You’re a genius :):):):):):):):):):):):):):):)
    Thank You very much!!!

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