No Countries in Country Drop Down List

This topic contains 7 replies, has 3 voices, and was last updated by  Stiofan O’Connor 8 years, 3 months ago.

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  • May 28, 2017 at 3:33 am #380402

    Martin Malden
    Free User
    Post count: 3

    Hi,

    I moved the site from the development server to the live server but I am not able to reset the default location because there are no countries in the country table drop down list.

    When I click the ‘Reload country table’ button I get a message that says ‘Something went wrong’

    I’ve tried deactivating and reactivating the plugin but to no avail.

    How can I re-load the country list..?

    Thanks,

    Martin.

    May 28, 2017 at 3:40 am #380403

    Guust
    Moderator
    Post count: 29970

    Hi Martin. let’s start with your URL and WP admin details in a private reply, so we can check your settings etc.

    May 28, 2017 at 4:18 am #380406

    Martin Malden
    Free User
    Post count: 3
    This reply has been marked as private.
    May 28, 2017 at 5:33 am #380413

    Guust
    Moderator
    Post count: 29970

    How did you move? That seems to be the reason.
    It looks like there are no listings anyway, so why not delete the GD plugin and try again?

    May 28, 2017 at 7:17 am #380436

    Martin Malden
    Free User
    Post count: 3

    OK, deleting the plugin and starting again worked.

    I backed up the site (full site – files and database) with BackupBuddy and imported the site to the live server. No reason why any of that data should have been left behind.

    Anyway, it’s all working now,

    Many thanks.

    Martin.

    May 28, 2017 at 8:48 am #380442

    Guust
    Moderator
    Post count: 29970

    GD uses special database tables, so that may be the reason why BackupBuddy does not work.
    But good to hear you sorted it.
    Enjoy GD 🙂

    May 29, 2017 at 9:15 am #380567

    Martin Malden
    Free User
    Post count: 3

    What are these special database tables GD uses..? We obviously need to be able to make proper and complete full site backups.

    Cheers.

    May 29, 2017 at 10:06 am #380573

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Martin,

    We use custom tables for things like country list and location lists where it makes more sens and is faster to have our own tables, i would assume a good backup plugin would include these but you would have to check with the plugin author.

    I see your site is running cpanel which has a built in backup/restore option.

    Thanks,

    Stiofan

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