No Records Found

This topic contains 8 replies, has 4 voices, and was last updated by  Paolo 6 years, 2 months ago.

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  • Author
    Posts
  • May 14, 2019 at 1:50 pm #486389

    Kevin
    Free User
    Post count: 6

    Hi, when I search for a place, the search results correctly show the hits for the city search but the map displays the following error:

    No Records Found
    Sorry, no records were found. Please adjust your search criteria and try again.

    I have confirmed with Google the correct billing method is enabled from my project.

    Any help would be appreciated!

    Thanks,

    Kevin

    May 14, 2019 at 2:19 pm #486397

    Kor
    Moderator
    Post count: 16516

    Hi Kevin,

    Thanks for your message. Kindly share your Website WP admin access here in private reply and we’ll check on it.

    May 14, 2019 at 10:01 pm #486510

    Alex Rollin
    Moderator
    Post count: 27815

    Make sure you are using an archive or auto type map on the search page template:
    https://wpgeodirectory.com/docs-v2/templates/search/
    https://wpgeodirectory.com/docs-v2/integrations/maps/

    May 15, 2019 at 4:01 am #486563

    Kevin
    Free User
    Post count: 6
    This reply has been marked as private.
    May 15, 2019 at 11:07 am #486607

    Alex Rollin
    Moderator
    Post count: 27815

    You will need the location manager to edit listings outside the default location.
    Try changing the location back to the same city in new jersey to edit those listings and see them on the map.
    The free plugin enables a single city directory.

    https://wpgeodirectory.com/downloads/location-manager/

    May 15, 2019 at 12:50 pm #486645

    Kevin
    Free User
    Post count: 6

    Hi Alex, I already changed the default location as suggested by support to the city I need to get this working for. The map on the landing page as well as a search for the same city set in the default location showd the error above. This was working before I upgraded the plugin. I need to get the basic functionality working for the default location I set, before I purchase the plugin. Please note, a search for the city set as the default location correctly produces results in the listing, but the map is showing that error. As mentioned, this was working previously with the free version. Thanks again, Kevin

    May 15, 2019 at 3:45 pm #486684

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    I removed and added back the dummy data and now it works.

    Changing the default location may end up corrupting things.

    Thanks

    May 16, 2019 at 1:24 pm #486852

    Kevin
    Free User
    Post count: 6

    Hi, ok, looks like that got things working, thanks. Will keep testing. So what are the steps if I suspect corruption if I change the default location? Should we move this ticket to the bugs topic?

    Thanks,

    Kevin

    May 16, 2019 at 1:27 pm #486855

    Paolo
    Site Admin
    Post count: 31211

    This is not a bug. Default location should never be changed.
    If you wish to submit listings for more than 1 city you must install the location manager add-on.

    Thank you

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