No records found after setting location

This topic contains 6 replies, has 2 voices, and was last updated by  Paolo 8 years, 6 months ago.

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  • #295119

    Kelsey Siq
    Free User
    Post count: 33

    Anyone know what could be wrong here? It’s also not letting me populate dummy content. It just says no records found. See screenshots of what I input in my location settings.

    #295309

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    you entered the lat and lon coordinates in the wrong format. They should be decimal numbers and you should let the application calculate them by clicking the set address on map button.

    Also the region name is not correct.

    Now the only thing you can do is add a 0 (zero) as both lat and lon and save.

    Then remove the region, leave only the city name and click set address on map and save again.

    Let us know how it goes,

    Thanks

    #295317

    Kelsey Siq
    Free User
    Post count: 33

    Hi there so the region name is required and I cannot leave blank. Also when I click on set address on map button it doesn’t do anything

    #296027

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    yes Region name is mandatory. DId you add 0 and 0 for both lat & lon coordinates and saved before trying? If you did, please provide admin credentials in a private reply and we will have a look.

    Thanks

    #296040

    Kelsey Siq
    Free User
    Post count: 33

    Ok so I got the ‘set the default location’ portion on the back end to show up properly the map/location I want. I still see on the front-end of the site that it is showing no records found after clearing my cache.

    #296041

    Kelsey Siq
    Free User
    Post count: 33

    Oh wait, I got it to work after uploading dummy data. Thanks!

    #296410

    Paolo
    Site Admin
    Post count: 31211

    Excellent, thank you!

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