No Records Found after WordPress updates, extensions

This topic contains 7 replies, has 3 voices, and was last updated by  Kiran 5 years, 8 months ago.

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  • December 13, 2019 at 4:02 am #521286

    Kaylee Slickis
    Full Member
    Post count: 4

    My directory site was working fine when I finished with it last night. Got home from work today and applied the WordPress 5.3.1 update from SiteGround since it looked like mostly security fixes.

    I stupidly also activated the Map Grouping and Map Customization plugins without checking functionality after the WordPress update. Really wish I had a re-do on this! *facepalm*

    Checked a listing and found the maps on that page and all other pages say “No Records Found; Sorry, no records were found. Please adjust your search criteria and try again.” Deactivated and deleted both extensions and nothing changed, so I assume the WP update caused the issue but unfortunately cannot be certain.

    Tried adding new GD > Map widgets and get the same message. The address fields are still correct in our listing, but even the listing edit page has the map error.

    No idea what to do to troubleshoot this and have not found any good leads in the forums or documentation yet. Any suggestions welcome!

    December 13, 2019 at 4:13 am #521289

    Kaylee Slickis
    Full Member
    Post count: 4

    Same error if I switch to Open Streets API instead of Google Maps.

    December 13, 2019 at 6:36 am #521297

    Kaylee Slickis
    Full Member
    Post count: 4

    Restored to a backup from this morning and the site worked.
    Reapplied WordPress 5.3.1 update and the same problem occurred.
    Restored backup again and it’s fine.

    Not sure what the issue might be, but installing WP 5.3.1 is the cause. We’re back online and functional and will hold off on updating.

    December 13, 2019 at 9:34 am #521319

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    please share WP Admin and FTP so we can look into the issue.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    December 13, 2019 at 3:19 pm #521362

    Kaylee Slickis
    Full Member
    Post count: 4

    Thank you for the quick response. At this time our site is functional on the previous version of WordPress and we re-entered the lost data, so we do not actively need assistance.

    Has the current GeoDirectory release been tested against WordPress 5.3.1 yet? I was able to consistently break my site twice by updating. We are currently using the Advanced Search, Custom Post Type, and Location Manager extensions with the GeoBold Genesis theme.

    This evening I will try creating a new site, installing GeoDirectory, and applying the WordPress update. If it causes the same issue I will provide a login to investigate.

    December 13, 2019 at 9:08 pm #521408

    Alex Rollin
    Moderator
    Post count: 27815

    Yes, but the developers are working on the issue.

    December 14, 2019 at 12:45 pm #521493

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    sorry for the trouble. This problem is due to a bug in Ninja Forms.

    We will be releasing a hot-fix update to GeoDirectory as soon as possible. This should fix the problem until Ninja Forms can release their own fix.

    Please look out for the update and let us know.

    December 16, 2019 at 8:14 am #521649

    Kiran
    Moderator
    Post count: 7069

    Hello,

    We have released GeoDirectory v2.0.0.72 to prevent issue caused with recent WordPress 5.3.1 & Ninja Forms. We also asked Ninja Team to fix this issue immediately from their side.

    Kiran

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