40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

No records Found on map

This topic contains 15 replies, has 2 voices, and was last updated by  Kor 8 years, 10 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • January 30, 2017 at 4:32 pm #352012

    Kim Bauchope
    Expired Member
    Post count: 89

    Hi,

    my maps are not working – they were working the other day. I have checked the permalinks are set to post name and refreshed but cannot get it to work.

    Can you help?

    January 30, 2017 at 6:15 pm #352052

    Kor
    Moderator
    Post count: 16516

    Hi Kim,

    Could you please update the WP login credentials? You can post the details here using the private reply option below. Also, please share a page with the map issue.

    Thanks!

    January 31, 2017 at 11:15 am #352459

    Kim Bauchope
    Expired Member
    Post count: 89
    This reply has been marked as private.
    January 31, 2017 at 5:57 pm #352736

    Kor
    Moderator
    Post count: 16516

    Hi Kim,

    Could you please grant me “Administrative” access to your Website so that I could check further?

    Thanks!

    February 1, 2017 at 8:43 am #352978

    Kim Bauchope
    Expired Member
    Post count: 89

    Sorry excuse my ignorance – how do I do this? I have given you the access I am using which is in the post above (password and username).

    If this is not sufficient – please let me know what you need me to do

    Thanks

    February 1, 2017 at 1:03 pm #353111

    Kor
    Moderator
    Post count: 16516

    Hi Kim,

    I’m able to access to your Website now. Could you please share the URL of a page with the map issue?

    Thanks!

    February 1, 2017 at 1:14 pm #353115

    Kim Bauchope
    Expired Member
    Post count: 89
    This reply has been marked as private.
    February 1, 2017 at 1:23 pm #353120

    Kor
    Moderator
    Post count: 16516

    Hi kim,

    I’ve just checked on it and the reason the map is not working is because you’ve ticked this option http://prntscr.com/e34847 and also, you need to have a category on the listing in order for the map to work. I’ve fixed it for now and please change the icon to your liking.

    Thanks!

    February 1, 2017 at 1:36 pm #353131

    Kim Bauchope
    Expired Member
    Post count: 89

    I see that it’s working now on that page but the “no records found” message is back on this page
    http://www.cunninglygoodbuild.com/events/crieff/comrie-flambeaux/#post_map

    Also, the screen print link didn’t work so not sure which option I ticked.

    Could you look and send it again and let me know about the continued map problem

    Thanks

    February 1, 2017 at 2:09 pm #353141

    Kor
    Moderator
    Post count: 16516

    Hi Kim,

    Sorry about that. Please find the attached screenshot. You’re getting “No Records Found” for that event is because you did not assign a category. Check out the attached screenshot.

    February 1, 2017 at 2:37 pm #353146

    Kim Bauchope
    Expired Member
    Post count: 89

    Thanks that’s fixed it.

    Can you tell me how I can add the map to the customer fields in Place settings? I want the map to appear on each listing too. I don’t see an option for it.

    Many thanks again

    February 1, 2017 at 2:48 pm #353149

    Kor
    Moderator
    Post count: 16516

    Hi Kim,

    You’ll just have to select the location of the map you would like to display as shown in this screenshot http://prntscr.com/e35gh5 and please refer to this section of the documentation

    Thanks!

    February 1, 2017 at 2:58 pm #353209

    Kim Bauchope
    Expired Member
    Post count: 89

    I don’t have the option to add the address. I have read through the documentation and can’t find how to add this. Sorry for the numerous questions but not finding this very straight forward. can you assist me further?

    Many thanks again
    Kim

    February 1, 2017 at 3:30 pm #353281

    Kor
    Moderator
    Post count: 16516

    Hi Kim,

    This reason you can’t see the “address” custom field is because you’ve “disable physical location” for the “Place” CPT in GD > General > Select CPT to disable physical location as shown in this screenshot http://prntscr.com/e362pi

    Thanks!

    February 1, 2017 at 3:54 pm #353288

    Kim Bauchope
    Expired Member
    Post count: 89

    Brilliant. Thanks very much for your help today. Very much appreciated.

    Have a great rest of the day

    Kim

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 16 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket