No Records Found Sorry, no records were found. Please adjust your search criter

This topic contains 25 replies, has 3 voices, and was last updated by  Erwan Pierrès 6 years, 6 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • September 26, 2018 at 3:30 pm #447828

    Erwan Pierrès
    Expired Member
    Post count: 16

    Hi

    I have Kleo child theme.
    geodirectory is with it.
    since the beginning(three month) I have this message:
    No Records Found
    Sorry, no records were found. Please adjust your search criteria and try again.

    so I followed the advices and core set up, installation and most of advices I could find.
    then I applyed to google maps for a full service with no limitation.
    then I bought geodirectory for four months(couldn’t pay more for the moment)

    the problem is still here, geodirectory finds nothing, and still this message
    No Records Found
    Sorry, no records were found. Please adjust your search criteria and try again.

    also the zoom on the map is too high, just see the sea from close, may be I don’t understand well technical explanations , because I’m french native speaking, couldn’t set this neither.

    geo directory is essential for my project, it’s one of the reason I chose Kleo.

    after four month and many hours lost for nothing, I beg for some help, it starts to hurt physically facing the everlasting answer that it doesn’t work/
    much time and money lost,I need to find a way to make it work quick.
    otherwise my project is dead.

    S.O.S !

    campingbuddies.app

    September 26, 2018 at 3:48 pm #447830

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    do all your listings have a category assigned?

    You can make a private reply and share site details if we need to check the settings.

    September 30, 2018 at 6:22 pm #448291

    Erwan Pierrès
    Expired Member
    Post count: 16
    This reply has been marked as private.
    September 30, 2018 at 6:44 pm #448292

    Erwan Pierrès
    Expired Member
    Post count: 16
    This reply has been marked as private.
    October 1, 2018 at 4:21 am #448304

    Kor
    Moderator
    Post count: 16516

    Hi Erwan Pierrès,

    Thanks for your reply. You don’t need a license key for the “Geodirectory” core plugin. It’s a free software and only the addons require subscriptions. I hope this clears it up.

    Thanks!

    October 1, 2018 at 9:29 am #448323

    Erwan Pierrès
    Expired Member
    Post count: 16
    This reply has been marked as private.
    October 1, 2018 at 11:02 am #448331

    Kor
    Moderator
    Post count: 16516

    Hi Erwan,

    Thanks for your reply. That license key can be ignored for now. If you’ve inserted the license keys for all GD addons then you’ll be fine. Could you update the login credentials here again so that we could check on it?

    Thanks!

    October 1, 2018 at 11:06 am #448332

    Erwan Pierrès
    Expired Member
    Post count: 16

    i just checked , and effectively, the problem of no records found is still here.
    the problem is not solved because of providing keys.

    October 1, 2018 at 11:08 am #448333

    Erwan Pierrès
    Expired Member
    Post count: 16

    the login credentials is open for 72 hours, so normally you could access the website now. if not I’ll set another admnin account.

    I’m here around.

    October 1, 2018 at 12:49 pm #448344

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    I checked the site and found a few issues:

    1. Set new page /location-2/ for Location page in GD Permalinks – this was previously set to the same page as the homepage

    2. Fixed zoom shortcode in the homepage header section. This was set to zoom=1

    3. Icon for camping category – icons should be 35*45px or near to that so they display correctly on the map.

    4. Google API key – The map key for this site has reached the quota. Billing must be setup for the map key.

    5. Open streetmap – You can switch it to OpenStreeMap to continue troubleshooting the site. Let us know if you do that and want us to take another look.

    October 1, 2018 at 8:15 pm #448384

    Erwan Pierrès
    Expired Member
    Post count: 16
    This reply has been marked as private.
    October 1, 2018 at 8:21 pm #448385

    Erwan Pierrès
    Expired Member
    Post count: 16
    This reply has been marked as private.
    October 2, 2018 at 9:49 am #448451

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    October 2, 2018 at 9:54 am #448453

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    the link on your homepage is pointing to a category listing page, so, the options at GD – Design – Listing will apply to that page.

    To make the listings show up on the page, you need to add a new place that has the camping category.

    October 2, 2018 at 10:41 am #448461

    Erwan Pierrès
    Expired Member
    Post count: 16
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 26 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount