No Records Found – when selecting drop-down option

This topic contains 8 replies, has 4 voices, and was last updated by  Kiran 5 years, 11 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • October 2, 2019 at 4:05 am #511172

    Marita Taylor
    Full Member
    Post count: 3

    When I start typing in the location field and select a location from the drop-down options the search provides a ‘No Records Found’ result.

    However, when I type the location name and click ‘search’ it provides me with all the listings for that location.

    (screenshots provided)

    Could you please direct me to the setting that will fix this issue?

    Thanks for your help.

    October 2, 2019 at 6:44 am #511188

    Kor
    Moderator
    Post count: 16516

    Hi Marita Taylor,

    Thanks for your post. Could you please share your Website URL here along with your WP admin credentials in private reply so that we could check this out for you?

    October 2, 2019 at 6:51 am #511190

    Marita Taylor
    Full Member
    Post count: 3
    This reply has been marked as private.
    October 2, 2019 at 5:27 pm #511270

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    October 3, 2019 at 3:18 am #511348

    Marita Taylor
    Full Member
    Post count: 3
    This reply has been marked as private.
    October 3, 2019 at 10:18 am #511379

    Alex Rollin
    Moderator
    Post count: 27815

    Excuse me, I meant Comac (*edited*)

    The location page is working correctly. It should show all the location IN Comac, which is really the same as the search results for IN:Comac when there are no other keywords to refine the search.

    I have flagged your topic for the developers to take a look.

    You can share FTP in case they need it for debugging or to apply a fix.

    October 3, 2019 at 1:38 pm #511410

    Kiran
    Moderator
    Post count: 7069

    Hi Marita,

    Your site is running with old version of Location Manager & Marker Cluster plugins.

    Please update or download from here https://wpgeodirectory.com/your-account/.

    Kiran

    October 4, 2019 at 5:33 am #511542

    Marita Taylor
    Full Member
    Post count: 3

    Thanks Kiran, I assumed they were on automatic update.

    I’ve updated and all working correctly.

    I will regularly check the account details for plugin updates in the future.

    Thanks for your help.

    October 4, 2019 at 6:33 am #511550

    Kiran
    Moderator
    Post count: 7069

    Hi Marita,

    Glad to hear that after updating plugins issue is fixed.

    Normally WP Auto Updates shows update notification in plugins manager when new update available for the plugin, but don’t know for some reasons it is not showing on your site.

    Thanks,
    Kiran

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount